Senior IT Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México NTT DATA A tiempo completo

Job Summary

:

As a Senior IT Support Specialist at NTT DATA, you will provide first-line support for all global employees, addressing IT infrastructure and application-related incidents and requests. Your role will involve assigning tickets to the appropriate support groups, tracking progress, and advising users on troubleshooting and problem-solving. You will also analyze system needs, train users, and provide support for new hires, system setups, and desktop software evaluations.

Key Responsibilities

:
  • Provide timely and effective support for IT-related incidents and requests
  • Assign and track tickets to ensure efficient resolution
  • Analyze system needs and develop solutions
  • Train users on IT systems and software
  • Support new hire system setups and desktop software evaluations

Requirements

:

A strong understanding of IT systems and software, excellent communication skills, and the ability to work in a fast-paced environment are essential for success in this role.



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