Network and Systems Professional
hace 6 días
Persistent Systems is a leader in digital engineering and enterprise modernization services. With a strong focus on innovation, quality, and customer satisfaction, we have established ourselves as a trusted partner for many industry-leading organizations worldwide.
We pride ourselves on our commitment to creating a values-driven and people-centric work environment that enables our employees to accelerate their growth, impact the world positively, and enjoy collaborative innovation. Our team of over 23,900 professionals, spread across 19 countries, is dedicated to delivering exceptional results and making a lasting impact.
About the RoleJob SummaryWe are seeking a skilled Systems Engineer to join our team in Guadalajara. As a key member of our IT infrastructure team, you will be responsible for providing comprehensive support to our users, troubleshooting complex issues, and collaborating with cross-functional teams to enhance our IT systems.
Key Responsibilities- Provide expert-level support to end-users, ensuring minimal downtime and optimal system performance.
- Troubleshoot and resolve complex issues, collaborating with senior engineers as necessary.
- Design, implement, and maintain efficient IT systems and processes, working closely with IT teams.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and quality in our IT operations.
- Configure and manage laptops using SCCM and Autopilot to ensure seamless deployment and setup of end-user devices.
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- 5+ years of experience in an IT Service Desk role or a similar field.
- Technical Expertise: Familiarity with Microsoft 365, Outlook, and ticketing tools (e.g., Submit, Remedy).
- Systems & Networking: Hands-on experience with SCCM, Active Directory, and networking fundamentals.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively explain technical issues and solutions to end-users.
- Organizational Skills: Ability to structure and document SOPs efficiently.
- Excel Skills: Proficient in Excel at a basic level or higher.
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