Senior Database Engineer

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Senior Database Engineer to join our SQL Support team. This is a high-impact role that requires exceptional technical expertise and excellent communication skills.

Key Responsibilities
  • Provide primary support for critical, complex production MS SQL databases
  • Troubleshoot, investigate and drive resolution of incidents
  • Work closely with internal technical teams during incident resolution and root cause analysis
  • Coordinate interaction with vendors, creating service requests and escalating as needed to ensure timely resolution
  • Provide problem management and resolution for repeat issues
  • Make recommendations and contribute to the design and development of long-term solutions
  • Respond to inquiries from business partners related to performance, application errors, storage capacity, etc.
  • Review and execute medium to low risk changes including DDL, database configuration changes, patching, and well-defined, well-documented upgrades
  • Participate in new system builds; create databases, schemas and deploy standard jobs and monitoring
  • Through review and solid handoffs, ensure system supportability prior to production utilization
  • Adhere to documented change and incident management policies
  • Use established Shared Services support processes and tools to document and track problem resolution
  • Develop technical documentation for use in future incident resolution
About You

We are looking for a candidate with:

  • Bachelor's Degree — Computer Science, technical or engineering degree preferred
  • 5+ years experience providing 24x7 support for MS SQL 2005/2008/2012/2014/2016 on windows (2008/2012/2016 preferred)
  • Strong quantitative, analytical, communication and verbal skills with a strong customer service focus
  • Ability to problem solve in high-pressure situations
  • Ability to work as part of a team, as well as independently toward assigned goals
  • Preferable 2+ years experience with batch scripting
  • Preferable 2+ years in a development or support organization supporting large applications
What We Offer

We offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development. Our team values diversity, equity and inclusion, and we strive to create a workplace culture that is welcoming and inclusive for all employees.

$120,000 per year


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