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Job Overview
The role of the Business Consultant involves comprehensive oversight and coordination of customer orders and product logistics. This includes managing dealer relations, monitoring fulfillment processes, reviewing back orders, and overseeing inventory management.
Key Responsibilities:
- Ensure effective management of customer orders and product delivery logistics.
- Develop a profitable business strategy by analyzing customer needs and market conditions, acting as a solutions provider.
- Identify and pursue new customer opportunities to enhance market share.
- Implement a distributor service program to promote investment in our dealer network.
- Conduct local market and competitive analysis to uncover growth opportunities.
- Engage in negotiations with distributors and internal teams to facilitate business operations.
- Design and execute projects tailored to specific customer needs to drive sales growth.
- Manage the marketing budget and monitor its implementation.
- Review commercial terms with clients to finalize agreements.
- Achieve sales targets and key performance indicators as outlined in the business plan.
- Prepare annual sales forecasts based on managerial input and strategic objectives.
- Oversee sell-out activities and conduct monthly inventory assessments.
- Manage travel logistics and expense reporting efficiently.
- Conduct field activities, including product testing in relevant operational environments.
- Facilitate field studies and promote digital solutions to enhance operational efficiency.
- Prepare business presentations for both internal and external stakeholders.
- Support financial recovery efforts through effective communication with clients.
- Act as a mediator to negotiate credit agreements.
- Ensure financial considerations are integrated into business planning and KPI compliance.
- Utilize CRM and data analysis tools to capture customer interactions and insights.
- Provide technical advice and training on products to enhance customer service.
- Monitor warranty claims and follow up as necessary.
- Conduct annual SWOT analyses in collaboration with management.
- Promote the use of Continental's tools and programs to enhance operational effectiveness.
Qualifications:
- Bachelor's degree in Engineering or related field, with significant experience in the mining tire sector.
- 3 to 5 years of experience in customer relationship management and technical support.
- Proven track record in the mining industry, preferably with leading tire manufacturers.
- Willingness to travel as required.
Skills:
- Strong negotiation and sales capabilities.
- Results-driven with a focus on customer satisfaction.
- Proficient in advanced Excel and English.
- Experience in business planning and data analysis.
- Prior experience in the tire industry is advantageous.
Additional Information:
Continental is dedicated to fostering an inclusive and discrimination-free workplace. We uphold these values as integral to our corporate culture.
