Hotel Quality Assurance Specialist
hace 3 semanas
**About the Role**
We are seeking an experienced Hotel Quality Assurance Specialist to join our team as an Independent Contractor. This role will involve conducting on-site evaluations and providing customized training to help our clients maintain the highest standards in cleanliness, guest experience, and brand protection.
The ideal candidate will have a proven track record of success in leading operations teams at hotels & resorts, with excellent judgment and analytical abilities. They should be well-spoken, knowledgeable, and able to develop and present examination results in a friendly, empathetic, and helpful manner.
**Key Responsibilities**
Develop and produce accurate and consistent evaluations that include written reports in English and/or local language to meet the unique expectations for each client.
Exercise high level of judgment and discretion in evaluating the clients' business operations and service, determining and recommending areas of improvement, and determining how to best communicate findings and recommendations.
Utilize hospitality industry knowledge to develop and deliver meaningful and accurate summary presentations of each evaluation finding to key property/location level executives.
Interact with property/location management to review assessment data and independently recommend strategies and suggestions for improvement.
Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge.
**Requirements**
Previous experience in a hospitality, tourism, retail or other customer service leadership role within the hotel or retail sector.
Proven management success within hotels/restaurants or retail and ability to analyze and synthesize data.
Proficiency with all current Microsoft Office programs and technology, including but not limited to iPad / tablet / notebook functionality.
Excellent communication skills (written and verbal, well-versed in English) with strong analytic and presentation abilities.
Able to operate independently and without direct supervision, while adhering to strict deadlines.
Able to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients' business models and needs.
Valid passport and valid driver's license required.
This is a full-time position with varying assignments, which could range from one field assessment to 15 field assessments per month.
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