Business Control Analyst

hace 1 semana


Xico, México Citi A tiempo completo
Job Summary

Citi is seeking a highly skilled Business Control Analyst to join our team. As a Business Control Analyst, you will play a critical role in ensuring the integrity of our business processes and identifying areas for improvement.

Key Responsibilities
  • Process, research, and adjudicate background screening cases for new hires across businesses
  • Research system issues, identify process improvements, communicate changes and issues to clients, and test key enhancements
  • Analyze diverse and high-volume data, articulate the results of analysis, and provide suggestions to resolve issues or improve processes
  • Research system and process issues, identify solutions, and communicate procedure exceptions to business partners
  • Test functional enhancements being implemented by vendors and integrated systems
  • Update documentation and communicate/train new processes and procedures to business partners
  • Perform higher-level responsibilities involving applicant and employee communications, such as fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing, and responding to complex questions on pre-employment
  • Input process steps and status for each process in the Imaging Records Management System (IRM)
  • Closes on pending Pre-employment cases for audit compliance
  • Resolves discrepancies with new hire background checks (Education and Employment verifications) and determines appropriate final dispositions for background cases in accordance with established guidelines
  • Reports metrics and status reports to internal clients
Requirements
  • 0-2 years of relevant experience
  • Experience in data analysis and problem-solving with acute attention to detail
  • Demonstrated organizational and follow-up skills, ability to multi-task, and maintain composure in a high-volume environment
  • Excellent customer service skills, time management skills, effective communication skills (written and verbal), and proven analytical/problem-solving abilities
  • Bachelor's/University degree or equivalent experience
Preferred Qualifications
  • Testing para pruebas de control
  • Conocimiento y experiencia en temas de control, procesos, políticas, testing para pruebas de control
  • Conocimiento de Ingles básico - intermedio
  • Manejo de Excel intermedio
  • Deseable manejo de Acess
  • Buen manejo de tiempo y buena organización para temas de carga de trabajo
Job Family Group

Compliance and Control

Job Family

Business Control

Time Type

Full time


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