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Export Operations Coordinator
hace 1 mes
As an Export Operations Coordinator at Expeditors, you will play a crucial role in ensuring the timely and accurate movement of freight and information within the Air Export Department. Your exceptional customer service skills will be essential in meeting the needs of our customers and exceeding their expectations.
Key Responsibilities:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting
- Use Tree View on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Meet KPI standards in accordance with the Company's procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Meets company standards of 52 hours training per year per employee.
- Complete mandatory training when required
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Qualifications:
- Expeditors training and company policies.
- Expeditors services, systems and procedures
- IATA Certification (preferred)
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word).
- Fluent in English.
Behaviours:
- Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Training and Qualifications:
- Meet company standards of 52 hours training per year, including as needed management/leadership training
Education and Experience:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
