Technical Consultant

hace 4 semanas

Xico, México Sap A tiempo completo

About the Role

As a Digital Customer Engagement Manager (dCEM) at SAP, you will be responsible for delivering end-to-end customer engagement and service delivery for SAP Cloud Customers. Your primary focus will be on SAP S/4HANA, private cloud edition deliverables, including customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support. You will also be responsible for maintaining customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP.

Key Responsibilities

  • Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiate digital service kick off for customers
  • Contribute to onboarding/transitioning customers to ECS
  • Support in de-escalations of critical customer situations
  • Execute technical feasibility studies/solution reviews (if applicable)
  • Contribute to customer release and maintenance activities
  • Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Execute and support problem management and continuous improvement
  • Review SLA service credit cases
  • Contribute to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Support in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

Requirements

  • Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer-facing role (consulting, IT support, IT services etc.)
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good understanding of ECS's operations infrastructure, processes, and automation tools like SPC, TIC etc. is a plus
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
  • Understanding of escalation handling and procedures
  • Experience in working with cross-cultural and cross-functional teams or individuals
  • Proficiency in English (Written and verbal), additional (local) languages are plus

About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

About Us

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

  • Technical Consultant

    hace 1 mes

    Xico, México Salesforce, Inc. A tiempo completo

    Job Title: Technical ConsultantAt Salesforce, Inc., we are seeking a highly skilled Technical Consultant to join our Global Delivery Centre (GDC) team. As a Technical Consultant, you will play a critical role in the successful delivery of complex Salesforce solutions for our customers.Key Responsibilities:Collaborate with client stakeholders to define...

  • Technical Solutions Consultant

    hace 3 semanas

    Xico, México Td Synnex A tiempo completo

    About the RoleTD SYNNEX is seeking a highly skilled Technical Solutions Consultant to provide field technical support to customers.As a Technical Solutions Consultant, you will serve as the primary technical interface for TD SYNNEX products, solutions, and services.Your primary responsibilities will include:Providing pre-sales resolution of all technical and...

  • Technical Consultant

    hace 4 semanas

    Xico, México Ibm A tiempo completo

    About the RoleWe are seeking a talented Technical Consultant to join our team at IBM Consulting. As a Technical Consultant, you will play a key role in helping our clients navigate their digital transformation journeys.Key ResponsibilitiesDesign and develop software infrastructure that enables clients' hybrid-cloud and AI journeys.Collaborate with...

  • Technical Solutions Consultant

    hace 5 días

    Xico, México Milestone Systems, Inc. A tiempo completo

    Are you passionate about technology and committed to delivering exceptional customer experiences? If so, we invite you to explore the exciting opportunity of becoming a Technical Solutions Consultant with Milestone Systems, Inc.This pivotal role plays a critical part in our success, and we're seeking a skilled professional who can leverage their technical...

  • Sap Basis Technical Consultant

    hace 2 semanas

    Xico, México Sap Se A tiempo completo

    OverviewSap Se is seeking a skilled Technical Digital Consultant- Sap Basis to join our Enterprise Cloud Services organization. The successful candidate will oversee the customer lifecycle, ensuring onboarding, service delivery, and customer satisfaction.Key ResponsibilitiesSupport sales to delivery handoverInitiate digital service kickoffsExecute technical...

  • Technical Consultant for Enterprise Identity Solutions

    hace 4 semanas

    Xico, México Okta A tiempo completo

    Job Title: Technical Consultant for Enterprise Identity SolutionsAbout the Role:At Okta, we're seeking a skilled Technical Consultant to join our team. As a Technical Consultant, you will be responsible for providing hands-on implementation and deployment services to our customers. You will lead multiple concurrent customer deployment projects, ensuring...

  • Senior Technical Solutions Consultant

    hace 2 semanas

    Xico, México Zendesk, Inc. A tiempo completo

    Company OverviewZendesk, Inc. is a leading provider of customer service and support software. Our platform helps businesses of all sizes deliver exceptional customer experiences across various channels.About the RoleWe are seeking an experienced Technical Solutions Consultant to join our Managed Services team in Mexico City. As a key member of our team, you...

  • Technical Support Consultant

    hace 3 días

    Xico, México World Business Lenders, Llc A tiempo completo

    At World Business Lenders, LLC we provide short-term commercial loans to small and medium-sized businesses in the United States. This Contract/Consultant role requires a high level of technical expertise and excellent communication skills.The ideal candidate will have a strong background in IT support and experience working remotely. Key responsibilities...

  • Senior Technical Consultant

    hace 4 días

    Xico, México Citi A tiempo completo

    Job Overview: As a seasoned technical consultant at Citi, you will collaborate with cross-functional teams to resolve complex technical issues and drive innovation in the financial services sector.About the RoleCiti is seeking an experienced Senior Technical Consultant to join our team. The successful candidate will have 2-5 years of experience in the...

  • Technical Solutions Consultant

    hace 2 semanas

    Xico, México Leanix Gmbh A tiempo completo

    Our Ideal CandidateWe are looking for a talented Techinal Solutions Consultant to join our team at LeanIX Gmbh. As a key member of our team, you will be responsible for educating and guiding current and prospective business partners towards the optimal setup needed to derive value from our product in a variety of different environments.Key...

  • PeopleSoft Finance Technical Consultant

    hace 4 semanas

    Xico, México Sequoia Connect A tiempo completo

    About the Role:The PeopleSoft Finance Technical Consultant will provide technical support and maintenance for PeopleSoft 9.2 applications, including PUM updates, issue resolution, and user communication. This role requires strong analytical and problem-solving abilities, as well as experience with key PeopleSoft Finance modules and SharePoint technical...

  • Senior Technical Consultant

    hace 1 mes

    Xico, México Servicenow A tiempo completo

    About ServiceNowAt ServiceNow, we're passionate about making the world work for everyone. Our technology enables companies to deliver exceptional customer experiences, drive business outcomes, and build a better future for all. We're a team of innovators, thinkers, and doers who share a common goal: to make a meaningful impact.Job DescriptionWe're seeking a...

  • Senior Technical Consultant

    hace 1 semana

    Xico, México Servicenow A tiempo completo

    Customer Outcomes Expert Services Senior Technical ConsultantAt ServiceNow, we're transforming how organizations work. As a Customer Outcomes Expert Services Senior Technical Consultant, you'll play a key role in configuring our platform to deliver exceptional customer experiences. Your expertise will drive business outcomes and ensure long-term success for...

  • Senior Technical Consultant Role

    hace 3 días

    Xico, México Servicenow A tiempo completo

    **Company Overview:**Servicenow is a leading provider of customer service management solutions. We are seeking experienced professionals to join our team as Senior Consultants.**Job Description:**We are looking for a skilled Senior Technical Consultant to lead the delivery of Servicenow's Customer Service Management (CSM) solutions and services in a client...

  • Technical Solutions Consultant, Android And

    hace 4 semanas

    Xico, México Google A tiempo completo

    **Job Summary**:We are seeking a highly skilled Technical Solutions Consultant to join our team at Google. As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients or product partners.**Key Responsibilities**:- Promote our developer products in person and online by presenting at...

  • Technical Sales Consultant

    hace 5 días

    Xico, México Carrier A tiempo completo

    About CarrierWe are a leading organization in the industry, committed to delivering exceptional products and services.Salary Range: $60,000 - $100,000 per yearJob SummaryWe are seeking an experienced Technical Sales Consultant to join our team. The successful candidate will be responsible for identifying prospects, establishing professional relationships,...

  • Technical Solutions Consultant, Android Ecosystem Expert

    hace 5 días

    Xico, México Google A tiempo completo

    About Google">Google is a technology company that specializes in Internet-related services and products. Our mission is to organize the world's information and make it universally accessible and useful.">About the Role">We are seeking a Technical Solutions Consultant to join our team. As a Technical Solutions Consultant, you will be responsible for leading...

  • **Technical Consultant** for Business Process Automation

    hace 3 semanas

    Xico, México Appian A tiempo completo

    About the Role: We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software solutions...

  • Senior Payments Solutions Consultant

    hace 3 días

    Xico, México Thales Group A tiempo completo

    **Job Summary**Thales Group is seeking a skilled Senior Payments Solutions Consultant to join our team in Mexico City, São Paulo, or Bogotá. As a Technical Pre-Sales Expert, you will be responsible for providing technical and domain expertise in our Modern Card Issuance Program.**Key Responsibilities**

  • Technical Cloud Consultant

    hace 4 semanas

    Xico, México Accelalpha Inc A tiempo completo

    About Accelalpha IncWe are a rapidly growing consultancy delivering Oracle Cloud Solutions to global clients. Our company provides stability for our employees and customers, and we are proud to be a Certified Great Place to Work and a Fortune 100 best workplace.We offer a culture of support, diversity, and work life balance, and provide employees with the...