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Group Leader

hace 2 meses

Guadalajara, Jalisco, México Wipro Technologies A tiempo completo

Job Summary

As a Group Leader at Wipro Technologies, you will play a crucial role in ensuring the smooth daily operations of our organization. This position requires excellent communication and leadership skills to provide top-notch customer service and determine the needs of our clients.

Key Responsibilities

  • Assist the Operations Manager in establishing operational objectives and work plans to drive productivity and customer satisfaction.
  • Delegate tasks to subordinate Team Leads and conduct regular meetings to improve team performance and product knowledge.
  • Manage and drive performance from Team Leads and associates to meet Service Level Agreements (SLAs).
  • Participate in the development and presentation of proposals for business development and growth.
  • Analyze performance trends and provide process improvements and resolutions to optimize business outcomes.
  • Collaborate with Support groups to identify gaps in processes and provide action plans and resolutions.
  • Manage program attrition and assist the Operations Manager in maximizing profit and reducing loss.

Requirements

  • Excellent communication and leadership skills.
  • Ability to analyze performance trends and provide process improvements.
  • Strong problem-solving and decision-making skills.
  • Ability to work effectively in a team environment.
  • Strong business acumen and understanding of operational processes.