Customer Service Coordinator for Electronics Components

hace 4 semanas


Zapopan, Jalisco, México Tti, Inc. A tiempo completo

**About the Role**

Tti, Inc. is seeking a highly skilled Customer Service Coordinator to join our Mexico branch team. As a Resource Support Representative, you will be responsible for providing support to various internal stakeholders based on established activities.

Main Responsibilities:

  • Verifying and expediting customer orders to ensure accuracy and secure on-time delivery by coordinating with the Branch Coordination group.
  • Coordinating issue resolution by working with Sales Representatives and Customers to ensure a smooth sales-to-shipping process.
  • Processing order confirmation files by reviewing data and maintaining accuracy, resulting in low sales errors and high-quality outcomes.
  • Participating in the company's Total Quality process by following established policies and procedures.
  • Providing support to Sales Representatives by returning phone calls to customers, sending samples and sales literature, and researching and preparing customer return authorizations and replacement orders.
  • Assisting with back-up coverage for the Director of First Impressions by covering the switchboard during breaks.

Requirements:

  • Requires a High School Diploma or GED with 6 months' experience in a customer support or similar role, preferably in the Electronics Components industry.
  • Ability to use the computer system proficiently.
  • Excellent verbal and written communication skills.
  • Good telephone etiquette and ability to write routine business correspondence.
  • Ability to type 40 words per minute.
  • Ability to add, subtract, multiply, and divide units of measure.

What We Offer:

  • Major Medical coverage, Employee and dependent coverage available at no cost.
  • Meal/Food Card.
  • Life and Accidental Death insurance coverage is company-paid.
  • Eligibility for vacation according to company and Mexico standards, including a vacation premium.
  • Ongoing training and opportunities for professional and personal development.
  • A strong focus on giving back to our communities through philanthropic opportunities.


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