Customer Service Coordinator for Electronics Components
hace 2 semanas
**About the Role**
Tti, Inc. is seeking a highly skilled Customer Service Coordinator to join our Mexico branch team. As a Resource Support Representative, you will be responsible for providing support to various internal stakeholders based on established activities.
Main Responsibilities:
- Verifying and expediting customer orders to ensure accuracy and secure on-time delivery by coordinating with the Branch Coordination group.
- Coordinating issue resolution by working with Sales Representatives and Customers to ensure a smooth sales-to-shipping process.
- Processing order confirmation files by reviewing data and maintaining accuracy, resulting in low sales errors and high-quality outcomes.
- Participating in the company's Total Quality process by following established policies and procedures.
- Providing support to Sales Representatives by returning phone calls to customers, sending samples and sales literature, and researching and preparing customer return authorizations and replacement orders.
- Assisting with back-up coverage for the Director of First Impressions by covering the switchboard during breaks.
Requirements:
- Requires a High School Diploma or GED with 6 months' experience in a customer support or similar role, preferably in the Electronics Components industry.
- Ability to use the computer system proficiently.
- Excellent verbal and written communication skills.
- Good telephone etiquette and ability to write routine business correspondence.
- Ability to type 40 words per minute.
- Ability to add, subtract, multiply, and divide units of measure.
What We Offer:
- Major Medical coverage, Employee and dependent coverage available at no cost.
- Meal/Food Card.
- Life and Accidental Death insurance coverage is company-paid.
- Eligibility for vacation according to company and Mexico standards, including a vacation premium.
- Ongoing training and opportunities for professional and personal development.
- A strong focus on giving back to our communities through philanthropic opportunities.
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