GRC Customer Service Coordinator

hace 4 semanas


Zapopan, Jalisco, México TTI A tiempo completo

TTI, Inc. is seeking a Customer Service Coordinator to support various internal stakeholders based on established activities. This role will directly support our Washington branch, requiring bilingual skills in Spanish and English.

As a Customer Service Coordinator, you will be responsible for verifying and expediting customer orders, providing information on order status, and coordinating issue resolution with the Sales Representative and Customer.

Key Responsibilities:

  • Verify and expedite customer orders to ensure accuracy and secure on-time delivery.
  • Provide information to customers regarding order status.
  • Coordinate issue resolution with the Sales Representative and Customer.
  • Collaborate with the Branch to develop an effective and efficient remote work communication.
  • Participate in required Branch meetings or discussions.
  • Maintain a high level of professionalism with clients and establish a positive rapport.
  • Assist with processing customer quotes and order confirmation files.

Requirements:

  • High school diploma with 6 months' experience in customer support or similar role.
  • Bilingual English/Spanish proficiency with excellent verbal and written communication skills.
  • Ability to use computer systems proficiently.
  • Knowledge of company product lines, services, policies, and procedures.
  • Good telephone etiquette and ability to write routine business correspondence.
  • Ability to type 40 words per minute.
  • Knowledge of Microsoft Office applications at the beginning level.

What We Offer:

  • $27,000 MXN Monthly.
  • 12 vacation days after the first year.
  • 30 days Christmas bonus.
  • Major Medical coverage and employee and dependent coverage.
  • $2000 Food Vouchers.
  • Life Insurance coverage.
  • Ongoing training and opportunities for growth and advancement.


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