GRC Customer Service Coordinator
hace 4 semanas
TTI, Inc. is seeking a Customer Service Coordinator to support various internal stakeholders based on established activities. This role will directly support our Washington branch, requiring bilingual skills in Spanish and English.
As a Customer Service Coordinator, you will be responsible for verifying and expediting customer orders, providing information on order status, and coordinating issue resolution with the Sales Representative and Customer.
Key Responsibilities:
- Verify and expedite customer orders to ensure accuracy and secure on-time delivery.
- Provide information to customers regarding order status.
- Coordinate issue resolution with the Sales Representative and Customer.
- Collaborate with the Branch to develop an effective and efficient remote work communication.
- Participate in required Branch meetings or discussions.
- Maintain a high level of professionalism with clients and establish a positive rapport.
- Assist with processing customer quotes and order confirmation files.
Requirements:
- High school diploma with 6 months' experience in customer support or similar role.
- Bilingual English/Spanish proficiency with excellent verbal and written communication skills.
- Ability to use computer systems proficiently.
- Knowledge of company product lines, services, policies, and procedures.
- Good telephone etiquette and ability to write routine business correspondence.
- Ability to type 40 words per minute.
- Knowledge of Microsoft Office applications at the beginning level.
What We Offer:
- $27,000 MXN Monthly.
- 12 vacation days after the first year.
- 30 days Christmas bonus.
- Major Medical coverage and employee and dependent coverage.
- $2000 Food Vouchers.
- Life Insurance coverage.
- Ongoing training and opportunities for growth and advancement.
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