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SAP Business Services Consultant
hace 2 meses
Job Summary
We are seeking a highly skilled SAP Business Services Consultant to join our team at SAP. As a key member of our Client Delivery Management team, you will play a critical role in delivering exceptional service to one of our largest customers.
About the Role
This is a unique opportunity to work on a transformation program called Journey to Cloud (J2C), which aims to consume the entire SAP landscape as SaaS provided by SAP. You will be responsible for operating the customer's entire SAP landscape, including over 80 productive systems and several large HANA-based systems.
Key Responsibilities
- Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.
- Ensure high availability of customer service by supporting service restoration in critical situations.
- Support delivery teams to perform and drive root cause analysis to completion.
- Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
- Mentor and guide junior members of the team.
Requirements
- Bachelor's or master's degree in Computer or Electronics & Communication Engineering, Computer Science, Information Technology Systems, or Computer Applications.
- Strong knowledge and hands-on experience of SAP BASIS, including Technical Planning, Installations, Upgrades, Maintenance, etc.
- Technical fluency in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware, and hyperscalers technologies.
- Knowledge of SAP Technologies, including SAP Netweaver or HANA-based systems, Solution Manager, BusinessObjects, and BusinessObjects Data Services.
- Understanding of SAP HEC's operations infrastructure, processes, and automation tools like SPC, TIC, etc.
- Excellent written, verbal communication, and presentation skills to effectively communicate and escalate issues.
- Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
- 4-6 years of experience as an SAP Basis consultant, System Admin, or in a similar role.
