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Site Reliability Engineer II
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We are seeking a highly skilled Site Reliability Engineer II to join our Technology Services team at F5. As a key member of our CEDI team, you will be responsible for ensuring the smooth operation of our systems used by developers throughout their Software Development Lifecycle (SDLC).
Key Responsibilities- JIRA Administration: Manage JIRA instances, including planning, development, maintenance, and support.
- Confluence Administration: Ensure the accuracy and completeness of Confluence documentation.
- Atlassian Stack Expertise: Possess in-depth knowledge of the Atlassian stack, including Jira, Jira Align, and Confluence.
- Scripting and Automation: Develop and maintain scripting knowledge for Script Runner Automations.
- Custom Field and Project Management: Create, maintain, and delete custom fields, projects, issue types, users, and other Jira-related components.
- Workflow Management: Design and implement complex workflows to streamline processes.
- System Support and Maintenance: Ensure the optimal performance, reliability, and security of Atlassian systems.
- Troubleshooting and Problem-Solving: Identify and resolve system failures, connectivity issues, and performance bottlenecks.
- Installation and Configuration: Install and configure JIRA, Confluence, and other systems as required for staging and other environments.
- Observability and Data Analysis: Apply observability and data skills to measure system performance, diagnose issues, and identify solutions.
- Service Operation and RCA: Participate in service operation and RCA activities, and assist with defining SLOs and SLIs for business stakeholders.
- Documentation and Knowledge Management: Create and maintain comprehensive knowledge bases for system documentation, including standard operating procedures, configurations, and troubleshooting guides.
- On-Call Rotation: Participate in on-call rotation to ensure 24/7 system availability.
- Code-First Approach: Apply a code-first approach to managing resources in at least two areas, such as cloud platforms, SaaS platforms, containerization, or orchestration.
- Agile Delivery and DevOps: Possess proficiency in Agile delivery, DevOps principles, and associated tools and technologies.
- Technology Systems Knowledge: Have knowledge in technology systems, including infrastructure or SaaS platforms.
- Compliance and Regulatory Guidelines: Familiarity with compliance and regulatory guidelines.
- Cybersecurity Principles: Understanding of cybersecurity principles and best practices.
- Communication and Problem-Solving: Demonstrated ability to work independently and as an integral member of an agile team, with proficient communication, planning, problem-solving, and organization skills.
- Observability Tooling: Experience with observability tooling, including logging infrastructure, time series metrics databases, tracing systems, alert definitions, etc.
Typically requires a bachelor's degree and a minimum of 4-5 years of related experience in SRE roles. Or an advanced degree with relevant work experience in SRE roles. Proficiency with at least one scripting and/or programming language.
