Learning Operations Associate

hace 4 semanas


Ciudad de México, Ciudad de México goFLUENT A tiempo completo

Job Title: Learning Operations Associate

At goFLUENT, we are seeking a highly skilled Learning Operations Associate to join our team. As a key member of our operations department, you will play a crucial role in supporting the daily tasks of our Learning Advisors.

Key Responsibilities:

  • Be a key link between the Learning Advisor team and the operations area.
  • Responsible for the dispatch of incoming inquiry emails sent by learners.
  • Responsible for feeding trackers.
  • Support Learning Advisor Operations Specialist in receiving and managing requests and issues from the Learning Advisor team.
  • Support Learning Advisor Operations Specialist in extracting and deep analyzing data.
  • Support in Cancellations process.
  • Be the main backup from Learning Advisor Operations Specialist in her business travels and PTOs.
  • Reinforce communication with the Learning Advisor team about new processes and tools.
  • Share insights of the Learning Advisor operation to identify pain points and opportunity areas from the operation to be efficiently addressed by the LA Ops department.
  • Monthly and weekly results report.
  • Work closely with LA Ops Specialists to report any issue.
  • Weekly report about the current active learners we have.
  • Responsible for forwarding all voicemails and reports when we are not receiving them.

Requirements:

  • Soft skills are a must regarding empathy, problem-solving, teamwork, adaptability, and effective communication skills.
  • Attention to detail.
  • Proactive, responsible, disciplined, and able to multitask.
  • Must be able to handle stress well and work efficiently under pressure.
  • Knowledge of Google tools (docs, sheets, and so on).
  • B1-B2 minimum of written communication in English (not so much in speaking).
  • Adaptability to change.

About goFLUENT:

At goFLUENT, we are world leaders in online language training. Our mission is to give the same voice to professionals and workers around the world through our hyper-personalized solutions that combine technology, content, and human interaction.

At goFLUENT Mexico, you will find a work team that is like a family, supporting you throughout your journey and professional development. Thanks to the great synergy that is generated between teams, you will be in contact and meet colleagues from all over the world, feeling part of the goFLUENT story. You will be part of a multicultural and collaborative environment in one of the most emblematic buildings in Mexico City.



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