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**About Us**
Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. With over 20 years of experience, we have established ourselves as a leading provider of logistics solutions.
**Our Culture**
We are an entrepreneurial-minded organization that values innovation, teamwork, and employee growth. We invest time and support in our employees to provide them with the room to learn, grow, and work their way up.
**Job Summary**
We are seeking a highly skilled Logistics Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of logistics operations, providing exceptional customer service, and driving business growth.
**Key Responsibilities**
• **Client Interaction**: Serve as the primary point of contact for assigned clients, addressing their needs and concerns in a prompt and professional manner.
• **Field Visits**: Conduct regular site visits to client locations to monitor service quality, gather feedback, and ensure operational standards are met.
• **Issue Resolution**: Identify and resolve any logistical problems or discrepancies that arise during transport and delivery, escalating complex issues to higher management if necessary.
• **Order Management**: Oversee the progress of shipments, ensuring timely and accurate deliveries. Maintain up-to-date records of shipments and client interactions.
• **Service Improvement**: Work with clients to understand their requirements and provide recommendations for optimizing their logistics processes.
• **Reporting**: Prepare and present regular reports on client satisfaction, service performance, and any operational issues.
• **Collaboration**: Coordinate with internal teams, including dispatch, warehousing, and operations, to ensure smooth logistics operations and address any client-specific needs.
• **Compliance**: Ensure all logistics activities comply with company policies, industry regulations, and safety standards.
**Requirements**
• **Fluent English Skills**: A must-have for effective communication with clients and internal teams.
• **Education**: A Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field is preferred.
• **Experience**: +3 years of experience in logistics or customer service, preferably in a field-based role.
• **Moving Availability**: Ability to relocate to the Bajio zone.
• **Strong Communication and Interpersonal Skills**: Excellent problem-solving abilities and attention to detail.
• **Proficiency in Logistics Software and Microsoft Office Suite**: Ability to work independently and manage multiple tasks effectively.
• **Valid Driver's License and Reliable Transportation**: Ability to travel frequently to client sites.
**Benefits**
• **International Training**: Opportunities for professional growth and development.
• **Competitive Salary**: A comprehensive compensation package.
• **Life Insurance**: A comprehensive benefits package.
• **Healthcare Benefit Package**: A range of benefits to support your well-being.
• **Career Growth**: Opportunities for advancement and career progression.
• **Savings Fund**: A range of benefits to support your financial well-being.
• **Food Coupons**: A range of benefits to support your lifestyle.
• **Performance Bonus**: A range of benefits to recognize and reward your achievements.
