Manufacturing Systems Operations Manager
hace 2 semanas
Bose is a leading company in the sound industry, dedicated to improving sound for nearly 60 years. Our passion for making whatever you're listening to more magical drives us to deliver valuable and reliable business and technology solutions.
Job SummaryWe are seeking an experienced Manufacturing Systems Operations Manager to drive efficiencies and services that improve productivity of our manufacturing plant workers and services. As a key member of our plant leadership team, you will oversee or participate in the selection, implementation, and support of technologies to support plant operations.
Responsibilities- Supervising Manufacturing IT professionals located at the Tijuana manufacturing site, including recruiting, hiring, salary administration, performance evaluations, and employee development.
- Developing and meeting Manufacturing IT expense and capital budget goals.
- Overseeing the implementation and support of various technologies, including MES (manufacturing execution systems), data communications and networks, voice communication systems, computing hardware, systems software, and office products.
- Implementing and supporting infrastructure required to meet plant information and communications systems needs, including site infrastructure and computer operations, information systems service desk services, 7 x 24 systems support, systems and data security, system backup and recovery processes, hardware and software maintenance/support contracts, disaster recovery, capacity planning, and documentation of Manufacturing processes and systems.
- 8+ years management experience and a proven history in IT Operations, Service Desk, Technology Support, and Customer Service in a manufacturing environment.
- Strong experience designing, managing, and continuously supporting core IT Service Management processes (Incident, Problem, Change).
- Experience using ITSM platforms to manage ITSM/Knowledge with strong operational experience.
- Demonstrated ability to implement mature IT practices in a fast-paced transformational organization.
- Experience conducting trend and root cause analysis and developing action plans, policies, and procedures to avoid future issues.
The estimated salary for this position is $110,000 - $140,000 per year, depending on experience and qualifications.
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