Customer Service Intermediate Analyst
hace 2 semanas
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Key Responsibilities:**
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
- Provide coaching and support to team and serve a point of contact for escalations
- Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Advise on and advocate the implementation of process improvement and reengineering to improve client experience
- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
- Escalate customer feedback, processing delays and errors appropriately
- Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
- Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
- Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
**Requirements:**
2-5 years of customer experience
- Relevant experience (business/financial environment) preferred
- Demonstrated project management and organizational skills to prioritize multiple tasks
- Proven self-reliance and accountability and ability to manage risk
- Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
- Proven investigative and analytical skills
- Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
**Education:**
Bachelor's degree/University degree or equivalent experience
- Licenciatura/Ingeniería terminada
- Al menos 2 años de experiencia en puestos similares
- Customer Service/Call Center
- Soporte técnico/Mesa de ayuda técnica
- Manejo de plataformas digitales
- Experiencia en institución financiera (deseable)
- **Inglés intermedio conversacional (indispensable)**
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting
-
Customer Service Analyst
hace 2 semanas
Xico, México Emerson A tiempo completoThe Customer Care Analyst role at Emerson involves optimizing order-to-cash service levels by performing data entry, processing orders, and related activities. This position requires working with multiple systems, ensuring timely and accurate updates.**Key Responsibilities:**• Receive, review, and process customer purchase orders, accurately uploading and...
-
Senior Customer Service Analyst
hace 2 semanas
Xico, México Citi A tiempo completoThe Senior Customer Service Analyst role at Citi is an intermediate-level position responsible for delivering exceptional customer service to high-profile clients. The primary objective of this role is to provide timely and accurate resolutions to client issues, while also identifying opportunities for process improvements.**Key Responsibilities**:Manage a...
-
Customer Service Professional
hace 1 semana
Xico, México Citi A tiempo completoThe Customer Service Analyst plays a vital role in delivering exceptional client experiences at Citi. This position involves cultivating strong relationships with clients, addressing their concerns, and providing tailored solutions to meet their evolving needs.**Key Responsibilities:**The ideal candidate will serve as a single point of contact for internal...
-
Customer Service Representative
hace 4 semanas
Xico, México Forwarder A tiempo completoJob Title: Customer Service ParaCompany: ForwarderLocation: Miguel Hidalgo CdMxJob Type: Full-timeJob Description:Job Summary:We are seeking a highly motivated and organized Customer Service Para to join our team at Forwarder. As a Customer Service Para, you will be responsible for providing exceptional customer service to our clients, responding to their...
-
Customer Service Representative
hace 4 semanas
Xico, México American International Group A tiempo completoCustomer Service Coordinator (Bilingual)At American International Group, we're seeking a highly skilled Customer Service Coordinator to join our team in Mexico City. As a key member of our customer support team, you'll play a vital role in ensuring our clients receive exceptional service when traveling abroad.Key Responsibilities:Provide top-notch customer...
-
Customer Service Representative
hace 2 semanas
Xico, México Webhelp A tiempo completoJob Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to...
-
Customer Service Representative
hace 4 semanas
Xico, México American International Group A tiempo completoLAR Customer Service CoordinatorWe are seeking a highly skilled and multilingual Customer Service Coordinator to join our team at American International Group. As a key member of our customer service team, you will play a critical role in ensuring our clients receive exceptional support and service.Key Responsibilities:Provide superior customer service to...
-
Customer Service Representative
hace 4 semanas
Xico, México Aig A tiempo completoCustomer Service CoordinatorLeverage your trilingual skills to deliver exceptional customer experiences in Spanish, Portuguese, and English. As a Customer Service Coordinator at AIG, you will play a critical role in ensuring our clients receive top-notch support during their travels abroad.Key Responsibilities:Handle a high volume of incoming calls and...
-
Customer Service Representative
hace 2 semanas
Xico, México Alcon A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Alcon. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing orders efficiently, and ensuring timely delivery of our products.Key ResponsibilitiesProvide service excellence to customers...
-
Marketing Intermediate Analyst
hace 2 semanas
Xico, México Citi A tiempo completoThe Marketing Intermediate Analyst role at Citi is a developing professional position that involves dealing with most problems independently.This position requires a solid understanding of industry standards and practices, as well as the ability to integrate in-depth specialty area knowledge.The Marketing Intermediate Analyst will apply analytical thinking...
-
Customer Service Specialist
hace 2 semanas
Xico, México Citi A tiempo completoThe Customer Service Specialist at Citi is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Key Responsibilities:** Serve as a single point of...
-
Customer Service Representative
hace 3 semanas
Xico, México Avantor A tiempo completoCustomer Service RepresentativeAvantor is seeking a dedicated Customer Service Representative to join our team in Mexico City. This intermediate-level position involves answering routine questions and issues from external or internal customers, with a focus on providing high-quality service and resolving complex customer complaints.Key...
-
Customer Service Representative
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 2 role at Citi involves providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this position is to address external customer issues and provide ongoing customer service support.**Key Responsibilities:**Act as a single point of contact for internal partners and...
-
Customer Service Representative
hace 4 semanas
Xico, México Avantor A tiempo completoThe OpportunityAvantor is seeking a skilled Customer Service Representative to join our team in Mexico City, MX. This is an intermediate-level position that requires strong communication skills, both verbal and written, to provide exceptional customer service and support.Key ResponsibilitiesAnswer routine questions and issues from external or internal...
-
Business Analyst
hace 3 semanas
Xico, México Citi A tiempo completoAs a Business Analyst at Citi, you will play a key role in bridging the gap between business users and technologists. Your primary responsibility will be to facilitate effective communication and collaboration to drive business planning and decision-making.**Key Responsibilities:** Formulate and define systems scope and project objectives through research...
-
Customer Service Representative
hace 4 semanas
Xico, México Aig A tiempo completoCustomer Service CoordinatorLeverage your bilingual skills to deliver exceptional customer experiences in a dynamic and rewarding role.About the RoleAs a Customer Service Coordinator, you will play a critical part in ensuring our clients receive top-notch support when traveling abroad. Your fluency in Spanish and English will enable you to communicate...
-
Customer Service Resolution Specialist
hace 1 semana
Xico, México Citi A tiempo completoThe Customer Service Resolution Specialist is an intermediate-level position at Citi responsible for providing clients with timely and professional resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Key Responsibilities**:Manage a...
-
Customer Experience Analyst
hace 3 semanas
Xico, México Citi A tiempo completoJob SummaryCiti is seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will be responsible for analyzing customer data and feedback to identify trends and areas for improvement. You will work closely with cross-functional teams to develop and implement strategies to enhance the...
-
Representante de Servicio al Cliente Bilingüe Home Office
hace 2 semanas
Xico, México Customer Service Is A tiempo completo**Vacante en Customer Service IS: Agente de Servicio al Cliente Bilingüe (Home Office)****Resumen del Puesto:** Buscamos un agente de servicio al cliente bilingüe para unirse a nuestro equipo en Customer Service IS. Como agente de servicio al cliente bilingüe, serás la conexión vital entre nuestra empresa y nuestros clientes de habla hispana e inglesa,...
-
Customer Service Representative
hace 4 semanas
Xico, México Td Synnex A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our customers and internal stakeholders.Your primary focus will be on resolving customer inquiries, providing product information, and escalating...