Customer Service Specialist
hace 2 semanas
The Customer Service Specialist at Citi is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Key Responsibilities:**
Serve as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
**Qualifications:**
0-2 years of relevant experience
Experience in customer service preferred
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
Proven ability to work under limited supervision within a team environment
**Education:**
Bachelor's degree/University degree or equivalent experience
**Job Family Group:**
Customer Service
**Job Family:**
Institutional Customer Service
**Time Type:**
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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