UW Support Specialist

hace 3 semanas

Xico, México Aig A tiempo completo
Job Summary

The UW Support Specialist plays a crucial role in the Underwriting Support Unit of the product field operations. This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support.

As an individual contributor, the UW Support Specialist is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers.

The role involves handling the most complex accounts and providing technical guidance to junior support staff. This position works under moderate supervision and partners with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business.

Key Responsibilities:
• Evaluates new and renewal submissions against prescribed criteria to determine completeness;
• Documents outstanding items and includes them in communication to an underwriter for review;
• Assists in the follow-up and securing of outstanding items from the broker;
• Works closely with underwriters and CoE partners to develop and deliver tailored solutions;
• Identifies and resolves account alerts and blocks during the submission process to avoid account conflicts;
• Forwards individual lines of business to Shared Services for rating upon underwriting instructions;
• Trains on and demonstrates proficiency in utilizing underwriting systems;
• Performs data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval;
• Prepares policy writing instructions for Shared Services and premium billings;
• Manages bureau crits on assigned accounts and follows up with brokers on outstanding information;
• Prepares documents for reinsurance quotes for underwriting;
• Completes post-issuance policy review and documents all discrepancies for review with Sr. UA, Team Lead, or account underwriter;
• Assists underwriters with broker follow-ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms;
• Updates systems as required;
• Tracks premium booking and policy issuance to ensure LOB metrics are met;
• Escalates to Sr. UA, Team Lead, or account underwriter as needed;
• Performs and applies knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage;
• Communicates account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection;
• Exhibits a customer service mindset by proactively engaging with internal and external clients;
• Maintains accurate and updated files for all accounts in accordance with internal service standards and procedures;
• Attends broker or client meetings as requested by underwriting;
• Consistently meets service levels agreements and metrics in terms of volume, accuracy, and quality;

Requirements:
• 1-3 years of related insurance experience and/or training;
• Relevant combination of education and experience;
• Proficiency in utilizing underwriting systems;
• Ability to prioritize tasks and navigate multiple proprietary, vendor, web-based, and standard computer systems;
• Strong customer service mindset;
• Excellent communication and problem-solving skills;
• Ability to work in a team environment and manage multiple accounts;

AIG is a global leader in commercial and personal insurance solutions. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

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