Business Operations Specialist
hace 1 mes
Company Overview
At Arrow Electronics, Inc., we are a global technology leader and Fortune 109 company. Our mission is to deliver innovative solutions that empower our customers to design, manufacture, test, and deploy electronic solutions.
Salary
The estimated annual salary for this role ranges from $206,908 to $255,330 USD, based on the job description, location, and industry standards.
Job Description
We are seeking a highly skilled Sales Operations Associate to join our team in Guadalajara, Mexico. As a Sales Operations Associate, you will be responsible for providing day-to-day sales support and customer service activities for assigned accounts. Your key responsibilities will include:
- Order Processing: You will process routine customer orders accurately and timely by reviewing POs for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and any other unique customer requirements.
- Customer Service and Service Requests: You will respond quickly and professionally to customer requests for information relative to orders and RMA's. You will also document all customer requests for product returns or maintenance cancellations in our ERP system.
- Backlog Management, Billing, and Resolution of Vendor Invoice Discrepancies and Claims: You will maintain control of the open backlog of orders, service requests, and RMA's from entry through billing. You will also research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight, and tax code discrepancies.
- You may also manage customer quotes activities in line with customer-specific strategies, quoting processes, and order management.
Required Skills and Qualifications
To be successful in this role, you will need:
- A degree and 2-4 years of experience or equivalent related experience.
- Developed knowledge and skills through formal training or considerable work experience.
- Entry-level often for those with work experience in the skill area.
- Ability to work within established procedures with a moderate degree of supervision.
- Identify problems and relevant issues in straightforward situations, assess each using standard procedures, and make sound decisions.
Benefits
We offer competitive financial compensation, including various compensation plans and a solid benefits package. This includes:
- 30 days of Christmas bonus.
- 40% vacation premium.
- 12 vacation days plus 2 floating days.
- Vision and dental assistance.
- Life insurance.
- Healthcare insurance.
- 10% food/pantry vouchers.
- Restaurant vouchers.
- 13% savings fund.
- Access to Arrow's Employee Discount Program.
- Growth opportunities.
Work Arrangement
This role offers a hybrid work arrangement with 3 days in the office and 2 days from home.
EEO Statement
Arrow Electronics, Inc. is an equal opportunity employer. We consider all applicants for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin.
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