Empleos actuales relacionados con Technical Support Specialist - Ciudad de México, Ciudad de México - Iron Mountain

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Pudu Robotics A tiempo completo

    Pudu Robotics seeks a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.About the Role:This is an exciting opportunity for a motivated and experienced Technical Support Specialist to take on a...

  • Technical Support Specialist

    hace 6 horas

    Ciudad de México, Ciudad de México Genesys Cloud Services, Inc. A tiempo completo

    Job DescriptionGenesys Cloud Services, Inc. empowers organizations to improve customer experiences and business outcomes by providing innovative solutions.The Technical Support Specialist will play a critical role in ensuring the success of customers by resolving technical issues effectively and efficiently.The ideal candidate will have a solid understanding...

  • Technical Support Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Audible A tiempo completo

    Audible is the leading producer and provider of audio storytelling, sparking listeners' imaginations with immersive, cinematic experiences that enrich customers' daily lives. We are a global company with an entrepreneurial spirit, built on creativity and inclusion.We're looking for a dynamic and motivated Technical Support Specialist to join our growing...

  • Technical Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Hirebridge A tiempo completo

    About the Job">We are seeking a highly skilled Technical Support Specialist to join our team at PRGX. As an Implementation Engineer, you will be responsible for providing exceptional technical support to our clients and playing a key role in their onboarding process.

  • Technical Support Specialist

    hace 6 horas

    Ciudad de México, Ciudad de México Zebra Technologies A tiempo completo

    Key ResponsibilitiesWe are seeking a Technical Support Specialist to join our team.The ideal candidate will have a strong background in technical support and excellent communication skills.Provide technical support to customers via telephone, email, or chat sessions.Resolve customer issues in a timely and professional manner.Document all customer...

  • Technical Support Specialist

    hace 5 días

    Ciudad de México, Ciudad de México JumpCloud A tiempo completo

    About the RoleAs a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers. We are seeking a highly skilled and self-motivated individual who can exceed customer expectations across various support channels.This role requires resolving high-priority and mission-critical customer issues in a...

  • Technical Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Club Feast A tiempo completo

    Club Feast is a pioneering corporate catering startup dedicated to revolutionizing food delivery. We are seeking a skilled Tech Support Specialist to join our dynamic team and play a vital role in maintaining seamless functionality of our internal operations.This is an exciting opportunity for a talented professional with strong technical skills and...

  • Technical Support Specialist

    hace 4 días

    Ciudad de México, Ciudad de México Intugo A tiempo completo

    The Technical Support Specialist at Intugo is the primary point of contact for LogicMonitor product users. As a key member of our support team, you will be responsible for resolving technical issues and enhancing the overall customer experience.Key Responsibilities:Respond to customer inquiries via phone, email, or chatLog and manage support tickets from...

  • Technical Support Specialist

    hace 4 días

    Ciudad de México, Ciudad de México GM Financial A tiempo completo

    At GM Financial, we're looking for a highly skilled Technical Support Specialist to join our team.About the RoleThe ideal candidate will be responsible for providing first-level technical support to our customers through various channels, including phone, email, and chat. This role requires strong analytical and problem-solving skills, as well as excellent...

  • Technical Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Glia A tiempo completo

    About the Role:Glia, a pioneer in digital customer service, is seeking a skilled Technical Support Specialist to join its Client Engineering team in Mexico City. As a Technical Support Specialist, you will play a vital role in helping customers resolve complex technical issues and achieve their goals through Glia's Digital Customer Service platform.The ideal...

  • Technical Support Specialist

    hace 4 días

    Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    Job DescriptionWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to clinical facilities, healthcare providers, and internal staff.Key Responsibilities:Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.Collaborate with departments to deliver...

  • Technical Support Specialist

    hace 4 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    The Amazon Digital and Emerging Payments Team is seeking a talented Technical Support Specialist to join their team. As a key member of the DEP team, you will play a crucial role in delivering first-class quality products to our customers.The ideal candidate will have 4+ years of software development or technical support experience, with expertise in...

  • Technical Support Specialist

    hace 21 horas

    Ciudad de México, Ciudad de México Zillow Group Inc. A tiempo completo

    About the RoleThe Zillow Group Inc. is seeking an experienced IT Service Desk Specialist to join our team. As a key member of our End-User Support team, you will provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.Installs, configures, and troubleshoots desktop systems, workstations,...

  • Senior Technical Support Specialist

    hace 18 horas

    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    We're seeking a highly skilled and motivated individual to join our team as a Senior Technical Support Specialist. In this role, you will have the opportunity to work with one of our clients as a Backend Support specialist.About CognizantCognizant is a leading IT services provider that offers a dynamic and growing environment for career growth and...

  • Technical Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    **Job Description**The Kindle Ingestion and Expansion (KIX) team at Amazon is seeking a highly skilled Technical Support Specialist to join our team. As a member of this team, you will be responsible for providing support to incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and...

  • Technical Support Specialist

    hace 4 días

    Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone,...

  • Technical Support Specialist

    hace 6 días

    Ciudad de México, Ciudad de México SoftwareONE Deutschland GmbH A tiempo completo

    At SoftwareONE Deutschland GmbH, we're looking for a skilled Technical Support Specialist to join our dynamic team. In this role, you'll be the go-to expert for resolving technical issues and providing top-notch support to our internal users.What We DoWe're a leading global provider of end-to-end software and cloud technology solutions, headquartered in...

  • Remote Technical Support Specialist

    hace 21 horas

    Ciudad de México, Ciudad de México Kone México A tiempo completo

    Job OverviewWe are seeking a skilled Remote Technical Support Specialist to join our team in Mexico City. The ideal candidate will provide remote technical support for maintenance technicians, ensuring products are maintained in compliance with KONE's safety, process, and quality requirements.ResponsibilitiesProvide remote technical support via phone, email,...

  • Remote Technical Support Specialist

    hace 6 horas

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    We're seeking a highly skilled and professional Technical Support Specialist to join our frontline support team.This role requires someone who can manage themselves independently, responding quickly to customer requests over phone and chat.You'll work collaboratively with other support representatives to communicate and escalate customer issues.The ideal...

  • Technical Support and Solutions Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Amazon is seeking a Technical Support and Solutions Specialist to join our AWS Support Engineering team. As a member of this global organization, you will provide technical support to our customers, identifying and resolving complex technical issues related to AWS services and infrastructure.About the TeamWe operate on a follow-the-sun model, working closely...

Technical Support Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

At Iron Mountain, we are committed to delivering expert solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage. Our Global Product Support team is seeking a highly skilled IT Application Support Analyst (Tier 2 Support) to join our growing organization.

The ideal candidate will have strong analytical skills, excellent communication skills, both written and verbal, and the ability to work on time-critical tasks. They will be expected to proactively engage with customers, product owners, sales, engineering, and DevOps teams to deliver effective solutions.

This role focuses on monitoring and troubleshooting software applications, preferably on cloud platforms, applying service and incident management principles. The candidate will troubleshoot system issues, work with Engineering teams to resolve issues, manage application monitor notifications, and assist with escalated requests or issues to achieve high customer satisfaction.

Key Responsibilities:

  • Troubleshoot and analyze system issues as they arise
  • Join critical incident calls for priority issues as the Digital Solution Expert
  • Work with Engineering teams to troubleshoot and resolve issues
  • Manage application monitor notifications and review systems to proactively address problems
  • Assist with escalated requests or issues to achieve high customer satisfaction and maintain involvement throughout resolution

Required Skills and Qualifications:

  • Minimum college degree or equivalent experience
  • Strong communication, collaboration, and problem-solving skills
  • Self-motivated individual who learns quickly and can drive technical solutions
  • Experience working with geographically distributed teams
  • Excellent experience with ticketing systems and remote support
  • Outstanding customer service skills, both written and verbal
  • Knowledge of Linux, SQL, and database concepts
  • Familiarity with Google Cloud Platform services or other cloud platforms
  • Understanding of DevOps practices, tools such as Docker, Kubernetes, Elasticsearch, and REST APIs