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Network Operations Specialist

hace 2 meses


Xico, México Oilandgas.Org A tiempo completo
{"title": "Network Operations Specialist", "content": "Job Summary

ENGIE is a global energy player seeking a Network Operations Specialist to join our Network & Cybersecurity Services division. As a key member of our team, you will be responsible for ensuring the performance and security of our network and security infrastructures.

Key Responsibilities
  • Improve the quality of information in incident tickets by verifying the required information, priority level, and impacted services.
  • Link multiple incidents together when a common root cause is identified.
  • Perform the first technical analysis of device status and ensure that critical alarms are linked to active incident tickets.
  • Create new incident tickets when necessary and escalate to Level 2 or Level 3 engineers when required.
  • Manage maintenance status in our monitoring tool during changes implementation.
  • Work with the network tooling team to improve monitoring quality and implement basic changes based on Standard Operation Procedures.
  • Ensure day-to-day communication between the NOC team and local IT teams of ENGIE entities.
Requirements
  • Strong technical skills and knowledge of network and security infrastructures.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
About ENGIE

ENGIE is a global energy player committed to the energy transition and expert in three businesses: electricity, natural gas, and energy services. We employ 155,000 people in over 70 countries and achieved a turnover of around €70 billion in 2015.

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