Network Operations Specialist

hace 1 mes


Xico, México Aveva A tiempo completo

Aveva is a global leader in industrial software, delivering cutting-edge solutions to thousands of enterprises worldwide. Our mission is to enable our customers to engineer a better world.

We're committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

As a Network Operations Analyst, you will provide Tier-2 support for Aveva's global IP networks. This role offers a unique opportunity to gain experience working with large enterprise-scale IP networking and cyber security infrastructures.

Responsibilities:

  • Monitor ServiceNow incident tickets
  • Review Network Monitoring dashboards to monitor network health and respond to network alerts
  • Respond to service requests submitted by end users
  • Perform software upgrades on network devices
  • Contact and work with Internet Service Providers on network circuit issues
  • Escalate problems to Tier-3 network engineers
  • Implement scheduled changes planned by network engineering
  • Work closely with end users, IT service desk, and incident management teams to manage incidents
  • Update CMDB data and network documents
  • Provide network support coverage as a member of Aveva's network team

Requirements:

  • Bachelor's degree in computer science, computer engineering, or a related field
  • English language proficiency - Advanced
  • 1+ year of work experience in IP network operations support
  • Knowledge of LAN, WAN, and WiFi technologies and protocols
  • Good understanding of networking concepts, including routing and switching
  • Experience with MS Windows operating system, including troubleshooting
  • Experience working with Service Management software such as ServiceNow or other similar platforms
  • Experience working and interacting with end users to troubleshoot network connectivity issues
  • Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint, and Visio
  • Strong work ethics and a desire to learn


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