Network Security Engineer

hace 2 días


Ciudad de México, Ciudad de México Fortinet A tiempo completo

About the Position

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Fortinet is seeking a highly skilled Network Security Engineer to join our team in Mexico City. As a Network Security Engineer, you will be responsible for providing technical support and expertise to customers, ensuring they receive optimal service and satisfaction.

Key Responsibilities

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  • Advanced troubleshooting of Fortigate products">
  • Collection, analysis, and recommendation of configuration information">
  • Collection and analysis of customer network information">
  • Collection and initial analysis of packet trace information">
  • Recommend corrective actions based on analysis">
  • Manage customer communication and expectations until case closure">
  • Collaborate with peers within post-sales and pre-sales teams to improve customer service">
  • Honor SLAs and metrics to achieve customer satisfaction">
  • Manage customer communications and expectations until case closure, conduct and lead customer management meetings">
  • Complete internal training and certifications as required">
  • Suggest areas for improvement in ticket handling process">
  • Deliver technical training to colleagues">
  • Effective communication with other technical areas">
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Requirements

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  • ">
  • Experience in a technical support role in a networking/security company or equivalent education">
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches">
  • Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning">
  • Strong troubleshooting and problem-solving skills">
  • Working knowledge on Windows, UNIX, or Linux">
  • Previous call center experience, preferably supporting data networking products and/or security products">
  • Strong English and Spanish skills, ability to speak Portuguese a plus">
  • Adaptable and flexible, operating in a fast-paced environment">
  • Independent certification in security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 a plus">
  • Occasional travel for short periods to provide training and special engagements">
  • Consultation of technical documentation, bulletins, and release notes for known problems">
  • Reproduction of customer environments on lab equipment">
  • Follow up on technical cases including proper escalation and management">
  • Manage customer communication and expectations until case closure">
  • Submit KB articles monthly to contribute to internal and external databases">

This position is onsite in CDMX, with an estimated salary range of $120,000 - $180,000 per year, depending on experience.



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