Network Security Engineer
hace 2 días
About the Position
">Fortinet is seeking a highly skilled Network Security Engineer to join our team in Mexico City. As a Network Security Engineer, you will be responsible for providing technical support and expertise to customers, ensuring they receive optimal service and satisfaction.
Key Responsibilities
">- ">
- Advanced troubleshooting of Fortigate products">
- Collection, analysis, and recommendation of configuration information">
- Collection and analysis of customer network information">
- Collection and initial analysis of packet trace information">
- Recommend corrective actions based on analysis">
- Manage customer communication and expectations until case closure">
- Collaborate with peers within post-sales and pre-sales teams to improve customer service">
- Honor SLAs and metrics to achieve customer satisfaction">
- Manage customer communications and expectations until case closure, conduct and lead customer management meetings">
- Complete internal training and certifications as required">
- Suggest areas for improvement in ticket handling process">
- Deliver technical training to colleagues">
- Effective communication with other technical areas">
Requirements
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- Experience in a technical support role in a networking/security company or equivalent education">
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches">
- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning">
- Strong troubleshooting and problem-solving skills">
- Working knowledge on Windows, UNIX, or Linux">
- Previous call center experience, preferably supporting data networking products and/or security products">
- Strong English and Spanish skills, ability to speak Portuguese a plus">
- Adaptable and flexible, operating in a fast-paced environment">
- Independent certification in security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 a plus">
- Occasional travel for short periods to provide training and special engagements">
- Consultation of technical documentation, bulletins, and release notes for known problems">
- Reproduction of customer environments on lab equipment">
- Follow up on technical cases including proper escalation and management">
- Manage customer communication and expectations until case closure">
- Submit KB articles monthly to contribute to internal and external databases">
This position is onsite in CDMX, with an estimated salary range of $120,000 - $180,000 per year, depending on experience.
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