Technical Consulting Engineer

hace 4 semanas


Ciudad de México, Ciudad de México Cisco A tiempo completo

Career Opportunity

Cisco is a leading technology company that is passionate about making a positive impact on the world. We are seeking a highly skilled Technical Consulting Engineer to join our team and help us achieve our goals.

Job Summary

  • Provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers and partners.
  • Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
  • Provide technology/product training and intellectual property material as required.
  • Act as a focal point for large account network problem resolution.

About the Role

As a Technical Consulting Engineer, you will be part of a team that is responsible for delivering technical support and solutions to our customers. You will work closely with our customers and partners to understand their technical requirements and provide tailored solutions to meet their needs.

Key Responsibilities

  • Handle a wide variety of technical support problems, from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
  • Apply moderate to sophisticated lab setups to recreate and tackle problems.
  • Submit complete and correct defect reports with collaboration and supervision.
  • Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.

Requirements

  • BS in a technical field (such as CS, EE, IT) or equivalent 5+ years related experience.
  • Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
  • CCNP, CCNP Security, or CCIE Certification desired/preferred.
  • Fundamental working knowledge of the networking industry, products, and protocols.
  • Some level of experience in at least two of the following network security products, protocols, and solutions: Cisco Adaptive Security Appliance (ASA) firewalls & vASA, FTD, Firepower, FMC, Cisco IOS Firewall (Zone-Based Firewall), Clustering, Cisco Security Manager (CSM), Microsoft Active Directory (AD), Linux, Unix, Wireshark, and server and appliance virtualization using VMWare, MS Hyper-V, and KVM.


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