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Virtual Assistant
hace 2 meses
Job Title: Virtual Receptionist/Assistant - LATAM
Location: Remote
Salary Range: up to 1200 USD
Work Schedule: Monday - Friday, 08:30 AM - 04:30 PM CST
Job Type: Independent Contractor
Company Overview:
Sagan is a membership community that connects top executives, founders, and CEOs with international talent. We bridge the gap between global talent and US-based businesses, providing a platform for career growth and development.
About the Company:
Sagan represents a company dedicated to providing efficient, friendly, and cost-effective services. Our mission is to enhance energy efficiency, reduce environmental impact, and deliver exceptional customer service.
Position Overview:
The Virtual Receptionist/Assistant will serve as the first point of contact for customers, answering inbound calls, responding to basic inquiries, and scheduling free in-home evaluations. This role involves making outbound calls to warm leads, handling customer messaging, and inputting customer information into the rebate program.
Key Responsibilities:
- Answer inbound calls, address basic questions about services, and schedule in-home evaluations.
- Make outbound calls to warm leads to schedule evaluations.
- Handle customer messages and emails, either directly or by-passing information to relevant team members.
- Input customer information into the rebate program and eventually schedule jobs.
- Manage odds and ends projects like contacting customers about unpaid invoices and pulling requested reports from the database.
Qualifications:
- Strong proficiency in Microsoft Outlook and email management.
- Experience with Housecall Pro or ServiceMinder is preferred but not required.
- Excellent English language skills, both spoken and written.
- Warm, outgoing personality with strong customer service skills.
Nice-to-Haves:
- Spanish-speaking abilities.
- Smart and eager to learn the business and products to take on more responsibilities in the future.
Requirements:
Please submit your resume and intro video in English format to ensure prompt processing of your application.
