Collections Expert

hace 2 semanas

Monterrey, Nuevo León, México Ep America, Inc. A tiempo completo

We're looking for a skilled Collections Expert to join our team at Ep America, Inc. in Monterrey. As a Collections Expert, you will play a vital role in ensuring the financial health of our organization.

Key Responsibilities:

  • Conduct collection calls to both internal and external customers, maintaining a professional and customer-centric approach.
  • Perform bank reconciliations using our SAP system to ensure accurate financial records.
  • Assist in sending out account statements as requested by our valued customers.
  • Utilize your advanced MS Excel skills to create comprehensive databases, perform financial analysis, and generate reports from high volumes of data.
  • Log and maintain system data using platforms like Salesforce and SAP.
  • Provide internal administrative support through our ticket platform, ensuring seamless communication and issue resolution.

Qualifications:

  • 1 to 4 years of experience in collections roles, demonstrating a strong understanding of collection practices and principles.
  • Proficiency in using ERP systems, with experience in SAP being a plus.
  • Advanced skills in MS Excel, enabling you to efficiently manage data and conduct financial analysis.
  • Strong attention to detail and organizational abilities, essential for accurate record-keeping.
  • Excellent communication skills, both written and verbal, to effectively engage with customers and internal teams.
  • Team player with a passion for delivering outstanding service and contributing to a collaborative work environment.

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