Global Service Delivery Director
hace 6 días
Company Overview:
Finastra, a leading fintech company, seeks a highly skilled and experienced individual to fill the role of Expert Service Delivery Manager. As a key member of our IT service delivery team, you will be responsible for ensuring seamless technology services to our clients.
Salary:$120,000 - $180,000 per annum, depending on experience.
Job Responsibilities:
- Manage day-to-day service commitments and overall satisfaction of business and clients.
- Oversee service level performance and enable IT business partners in line with IT policies and best practices.
- Proactively manage IT service impacting issues affecting respective LOBs.
- Develop and nurture relationships with business-facing functions outside of IT organization.
- Communicate with clients as required and ensure swift restoration of service.
- Assess and action client escalations in a timely manner.
- Provide regular product health and availability reports.
- Initiate and drive projects towards cost savings and revenue growth.
- Ensure high-quality services are provided to clients with a focus on service quality, customer satisfaction, and productivity.
Requirements:
- 10-15 years of overall IT experience.
- Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification desirable.
- Influence positive change within a Service Management environment.
- Solid relationship management and performance management skills.
- Able to manage conflict/difficult situations in a fast-paced dynamic environment.
- Superior knowledge of Incident Management, Major Incident & Communication Processes.
Benefits:
- Opportunity to work with a leading fintech company.
- Competitive salary and benefits package.
- Chance to develop leadership and coordination skills.
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