Global Service Delivery Director

hace 6 días


Guadalajara, Jalisco, México Finastra A tiempo completo
Job Description

Company Overview:

Finastra, a leading fintech company, seeks a highly skilled and experienced individual to fill the role of Expert Service Delivery Manager. As a key member of our IT service delivery team, you will be responsible for ensuring seamless technology services to our clients.

Salary:$120,000 - $180,000 per annum, depending on experience.

Job Responsibilities:

  • Manage day-to-day service commitments and overall satisfaction of business and clients.
  • Oversee service level performance and enable IT business partners in line with IT policies and best practices.
  • Proactively manage IT service impacting issues affecting respective LOBs.
  • Develop and nurture relationships with business-facing functions outside of IT organization.
  • Communicate with clients as required and ensure swift restoration of service.
  • Assess and action client escalations in a timely manner.
  • Provide regular product health and availability reports.
  • Initiate and drive projects towards cost savings and revenue growth.
  • Ensure high-quality services are provided to clients with a focus on service quality, customer satisfaction, and productivity.

Requirements:

  • 10-15 years of overall IT experience.
  • Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification desirable.
  • Influence positive change within a Service Management environment.
  • Solid relationship management and performance management skills.
  • Able to manage conflict/difficult situations in a fast-paced dynamic environment.
  • Superior knowledge of Incident Management, Major Incident & Communication Processes.

Benefits:

  • Opportunity to work with a leading fintech company.
  • Competitive salary and benefits package.
  • Chance to develop leadership and coordination skills.


  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    **Key Responsibilities:**We are seeking a seasoned professional to lead our service delivery team in a global setting. As a Director of Service Delivery, you will be accountable for seamless delivery of L2 Production support services in a global delivery model across North America and India, with team sizes up to 200 people.**Key Responsibilities...


  • Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo

    Company OverviewPalo Alto Networks is a leading cybersecurity company that protects our digital way of life.Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to help us achieve this goal.FLEXWORK is an employee-centric approach to how we work, offering flexibility, trust, and choice. We're committed to...


  • Guadalajara, Jalisco, México Kms Technology A tiempo completo

    About the RoleKMS Technology is seeking a highly experienced Software Delivery Director to join our team. As a Software Delivery Director, you will be responsible for managing multiple client accounts, providing oversight and direction to our offshore delivery teams, and actively participating in the sales cycle for new business. This role requires deep...


  • Guadalajara, Jalisco, México Epam A tiempo completo

    Job OverviewWe are seeking a skilled and experienced IT Service Delivery Manager to join our team in Guadalajara, Mexico.This is an exciting opportunity for a motivated and organized professional to lead multiple geo-distributed teams, providing top-notch support services to clients, and ensuring efficient resolution of conflicts and escalations.The ideal...


  • Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    At Koch Global Services, we are seeking a skilled Global Service Management Expert to join our Enterprise Service Management (ESM) team.The ideal candidate will have expertise in configuring and managing the ServiceNow platform, as well as proficiency in designing workflows and scripting in JavaScript.We offer a competitive salary of $85,000 - $110,000 per...

  • Global IT Director

    hace 4 días


    Guadalajara, Jalisco, México Bright Machines A tiempo completo

    **About the Opportunity**We are seeking an experienced Global IT Director to lead our IT operations and projects in a complex organizational environment. This is a unique opportunity to leverage your technical expertise, leadership skills, and business acumen to drive strategic IT initiatives that drive business value and innovation.**Job Summary**The...


  • Guadalajara, Jalisco, México Insulet A tiempo completo

    Job Title: IT Service Delivery SpecialistDepartment: ITJob Type: Full-timeAbout the Role:The IT Service Delivery Specialist will be responsible for supporting the daily IT operations of Insulet Corporation as part of the IT Service Delivery Team.This hands-on position is a member of the broader Global IT Service Delivery Team and will work closely with the...


  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    **About the Role**:We are seeking a skilled Cloud Service Delivery Manager to join our team. As a Cloud Service Delivery Manager, you will be responsible for championing service delivery coordination and oversight, ensuring the punctual fulfillment of client requirements.**Key Responsibilities**:Champion service delivery coordination and oversight, ensuring...


  • Guadalajara, Jalisco, México Arista Networks A tiempo completo

    Job DescriptionAbout the RoleThe Service Operations Manager plays a key role in enabling the success of Arista's post-sales Support offerings, encompassing Warranty, Same Day, and Next Business Day delivery of critical spare parts to Arista's end customers.Working within Arista's Global Service Operations team, this individual will be responsible for the...


  • Guadalajara, Jalisco, México Fair Trade Outsourcing A tiempo completo

    At Fair Trade Outsourcing, we're a dynamic transnational company with operations in the United States, Mexico, Ghana, and the Philippines. Our team is committed to delivering exceptional services to our clients.We offer a competitive $25,000 MXN per month, tax-free salary, as well as a range of benefits that make our employees' lives easier.Key...


  • Guadalajara, Jalisco, México Softwareone Deutschland Gmbh A tiempo completo

    Why SoftwareOne? At SoftwareOne, we're embarking on an exciting transformation journey, becoming a leading global platform, solution, and technology service provider. Our comprehensive suite of solutions empowers organizations to optimize their technology landscape and make the most of their investments in an increasingly software-defined and cloud-first...


  • Guadalajara, Jalisco, México Finastra Usa Corporation A tiempo completo

    **Role Overview**Finastra Usa Corporation is seeking an experienced IT Service Delivery Manager to lead the delivery of technology and services, ensuring a world-class customer experience.In this critical role, you will serve as the key interface between Finastra internal Business contacts and the Technology organization, contributing to the overall delivery...


  • Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    Job Title: Sr Team Leader, IT Service DeliveryAbout the Role:The Sr Team Leader, IT Service Delivery, is responsible for leading the IT Service Delivery support team and overseeing all daily IT operational requirements across Insulet Corporation. This role serves as a technical escalation point for team members and liaises with business users as...


  • Guadalajara, Jalisco, México Flex A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Director, Global Program Management to join our team at Flex. This role will be responsible for leading global programs and projects, ensuring effective planning and execution, and providing guidance and support to project managers.Key Responsibilities:Lead global programs and projects, ensuring...


  • Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    Job Title: Senior Staff, IT Service DeliveryDepartment: ITManager/Supervisor: Manager, IT Service DeliverySOP Group: ITClassification: Non-ExemptPosition Overview:The Senior Staff, IT Service Delivery, is responsible for all daily IT operational requirements across Insulet Corporation leading the IT Service Delivery support team. They will be available as a...


  • Guadalajara, Jalisco, México Cognizant A tiempo completo

    At Cognizant, we seek an exceptional individual to fill the role of Strategic Service Delivery Manager.Key Responsibilities:• Develop and implement service desk operational best practices• Conduct effective resource planning to maximize productivity• Collect and analyze service desk statistics, including SLA trends and operational costs• Attend and...

  • Global Account Director

    hace 1 semana


    Guadalajara, Jalisco, México Flex A tiempo completo

    Job SummaryFlex, a leading global manufacturing partner, seeks a highly skilled Sr. Director Global Account/Pm Management to join our team in Guadalajara, North. This role is part of our Racks & Enclosures Solutions team and reports to the VP of the same department.The ideal candidate will have a strong background in engineering, metal mechanical experience,...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleWe are seeking an experienced IT Service Manager to lead our IT Service Management capability.This role will provide leadership for Service Design, Introduction, and Transition processes, championing ITIL control processes for Problem, Change, Release, and Configuration Management.The successful candidate will be responsible for delivering and...


  • Guadalajara, Jalisco, México Finastra A tiempo completo

    At Finastra, we are looking for a skilled Service Delivery Manager Lead to oversee the daily service commitments and ensure the highest level of customer satisfaction for our business lines. As part of our Service Delivery team, you will be responsible for monitoring and maintaining a consistent level of service and best practices to achieve compliance with...

  • Global Program Director

    hace 1 semana


    Guadalajara, Jalisco, México Flex A tiempo completo

    We welcome individuals from diverse backgrounds to contribute to Flex's growth. Our employees thrive here by embracing our values: we support each other in finding innovative solutions, we move swiftly with discipline and purpose, and we always do the right thing. A Career at Flex offers opportunities for growth, investment in your career, and the chance to...