IT Service Delivery Specialist Position
hace 22 horas
Job Title: IT Service Delivery Specialist
Department: IT
Job Type: Full-time
About the Role:
The IT Service Delivery Specialist will be responsible for supporting the daily IT operations of Insulet Corporation as part of the IT Service Delivery Team.
This hands-on position is a member of the broader Global IT Service Delivery Team and will work closely with the IT Service Delivery staff to improve productivity, quality of service, and customer satisfaction.
Key Responsibilities:
- Provide Tier 1 and 2 technical support to system users, including troubleshooting network and server hardware, personal computers & endpoints (PC, Mac, iOS, Android), software applications, telecommunications, and network communication issues.
- Ensure appropriate customer support service levels are met.
- Work with the IT Systems Team to address and triage system issues and identify improvement opportunities.
- Log all help desk interactions and escalate situations requiring urgent attention to IT Management.
- Support AV and Video Conference equipment setup.
- Document resolutions within the helpdesk knowledgebase.
- Provision IT resources for new hires, including the setup and breakdown of workstations.
- Follow established IT policies and procedures.
Requirements:
- 5+ years of desktop support experience preferred.
- The ability to troubleshoot and problem solve using a variety of support resources is a must.
- ITIL v4 familiarity and/or certification is a plus.
- ServiceNow Certification is a plus.
- Other relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple) are a plus.
- Excellent OSX desktop and server support skills.
- Strong experience using and administrating JAMF.
About Insulet:
Insulet Corporation is proud to be an equal opportunity employer.
We are committed to making a difference in the lives of people with diabetes.
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