Client Implementation Officer

hace 4 semanas


Xico, México Hsbc A tiempo completo

Job Description:

We are seeking an experienced professional to join our team in the role of Client Implementation Officer.

This role is responsible for turning won opportunities from Sales, Relationship Managers and Client Services into realized revenue.

The Client Implementation and Integration Officer is a key player in implementation services, solutions, and products for our clients.

This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring resources, policies, procedures, and work tools are in place to support the function while delivering an excellent customer experience.

Key Responsibilities:

  • Manage and drive the successful implementation of client projects, maximizing client satisfaction.
  • Ensure Client Implementation & Integration processes are efficient and effective on an ongoing basis.
  • Provide best-in-class customer service and implementation project management procedures.
  • Deliver an excellent customer experience.

Requirements:

  • Excellent problem-solving and analytical skills.
  • Excellent interpersonal skills and communication skills.
  • Excellent time management, planning, and organization skills.
  • Strong customer orientation.
  • Ability to manage multiple clients.
  • Quick learner and knowledge transferor.
  • Ability to understand and interpret numeric data.
  • Ability to build rapport with and relate to a wider range of people.
  • Ability to write business letters, emails, and reports.
  • Good interpersonal skills and teamwork spirit.
  • Ability to maintain focus while working with voluminous data.

Knowledge & Experience:

  • Bilingual - Strong English language skills (written and spoken).
  • PC skills - Word, Excel & Access - Basic computer knowledge.
  • Work experience - required: Experience in Client Implementation, Process/Project Management skills, Knowledge of various Banking/Financial Products and a good understanding of financial regulatory requirements.


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