Digital Customer Engagement Manager

hace 4 días

Ciudad de México, Ciudad de México SAP A tiempo completo
About the Role

The Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services organization, responsible for delivering exceptional customer experiences across the entire customer lifecycle. This role oversees the onboarding process, ensures seamless service delivery, and fosters strong relationships with customers to maximize the value of their partnership with SAP.

Key Responsibilities
  • Support sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services
  • Initiate digital service kickoffs for customers and contribute to their onboarding and transitioning to ECS
  • Collaborate with Project Leads and internal delivery teams to ensure committed scope delivery throughout the customer engagement lifecycle
  • Provide expert support in operations and facilitate the service lifecycle, including issue mitigation and escalation management
  • Contribute to customer release and maintenance activities, technical feasibility studies, and solution reviews
  • Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Execute and support problem management and continuous improvement initiatives
  • Support customer satisfaction surveys and reviews of SLA service credit cases
  • Collaborate with stakeholders, including Virtual Customer Success Partners, to ensure customer success and account growth
Requirements
  • Engineering graduate with a minimum of 4+ years of work experience as an SAP technical consultant, with 2+ years in a customer-facing role
  • Excellent customer focus, networking, relationship building, results-driven, self-organized, and decision-making skills
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good understanding of ECS operations infrastructure, processes, and automation tools like SPC and TIC
  • Knowledge of Project Management Fundamentals, ITIL, and Lean Fundamentals is a plus
  • Cloud architecture and IT technical infrastructure know-how
  • Technical and application expertise for different cloud solutions, including HEC and S/4HANA
  • Understanding of escalation handling and procedures
  • Experience working with cross-cultural and cross-functional teams or individuals
  • Proficiency in English (written and verbal), with additional local languages a plus
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, driven by a purpose to help the world run better and improve people's lives. At SAP, we believe in unleashing all talent and creating a better and more equitable world.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and require accommodation or special assistance, please send an email to Careers@sap.com.

  • Digital Customer Engagement Manager

    hace 3 días

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer engagement.Key ResponsibilitiesOversee the customer lifecycle from...

  • Digital Customer Engagement Manager

    hace 6 días

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our SAP Cloud customers.Key ResponsibilitiesOversee the customer lifecycle...

  • Digital Customer Engagement Manager

    hace 2 horas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe Digital Customer Engagement Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, focusing on SAP S/4HANA, private cloud edition deliverables.This role oversees the customer lifecycle from contract signing, including customer...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe Digital Customer Engagement Manager plays a critical role in ensuring seamless customer experiences for SAP Cloud customers. This position is responsible for overseeing the entire customer lifecycle, from contract signing to renewal, and ensuring that customers receive exceptional service and support.Key ResponsibilitiesSupports...

  • Digital Customer Engagement Manager

    hace 3 días

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe Digital Customer Engagement Manager is a key position within the SAP Enterprise Cloud Services organization, responsible for delivering exceptional customer experiences and ensuring seamless service delivery for SAP Cloud customers.This role oversees the entire customer lifecycle, from contract signing to renewal, and is accountable for...

  • Digital Customer Engagement Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our cloud customers.Key ResponsibilitiesSupport sales to delivery handover and...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our cloud customers.Key ResponsibilitiesOversee the customer lifecycle from...

  • Digital Customer Engagement Manager

    hace 5 días

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our SAP Cloud customers.Key ResponsibilitiesOversee the customer lifecycle...

  • Digital Customer Engagement Manager

    hace 3 días

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our SAP Cloud customers.Key ResponsibilitiesOversee the customer lifecycle...

  • Senior Digital Customer Engagement Manager

    hace 3 días

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our cloud customers.Key ResponsibilitiesOversee the customer lifecycle from...

  • Senior Digital Customer Engagement Manager

    hace 2 horas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the Role:The Digital Customer Engagement Manager is a key member of the SAP Enterprise Cloud Services team, responsible for delivering exceptional customer experiences and driving business growth. As a senior leader, you will oversee the customer lifecycle, from onboarding to renewal, ensuring seamless service delivery and high customer...

  • OFSAA Engagement Lead/Manager

    hace 7 días

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    Job Title: OFSAA Engagement Lead/ManagerJob Summary:We are seeking an experienced engagement management professional to join our team at Oracle. As an OFSAA Engagement Lead/Manager, you will be responsible for delivering quality work products as part of customer engagement. You will operate independently to implement Oracle products and services, applying...

  • Digital Marketing Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Marketing Manager to join our team at Marriott International. As a key member of our marketing team, you will be responsible for developing and executing digital marketing strategies that drive business growth and customer engagement.Key ResponsibilitiesDevelop and implement digital marketing plans that...

  • Customer Success Manager

    hace 3 días

    Ciudad de México, Ciudad de México Gofluent A tiempo completo

    About The PositionWe are seeking a highly skilled Customer Success Manager to join our team and help drive growth in our North American Market.As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, understanding their current and future training needs, and identifying opportunities to...

  • OFSAA Engagement Lead/Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    {"title": "OFSAA Engagement Lead/Manager", "content": "Job SummaryWe are seeking an experienced engagement management professional to join our team at Oracle. As an OFSAA Engagement Lead/Manager, you will be responsible for delivering quality work products as a part of customer engagement. You will operate independently to implement Oracle products and...

  • Associate Engagement Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Workday Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleThe Sr. Associate Engagement Manager will oversee the entire lifecycle of deployments utilizing the Workday Deployment Methodology, leveraging their expertise to resolve complex issues in innovative ways. This role is responsible for collaborating with and supporting Engagement Managers and Project Directors throughout the project timeline to...

  • Digital Community Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Media A tiempo completo

    About the RoleMediaMonks is seeking a highly skilled Digital Community Manager to join our team. As a Digital Community Manager, you will be responsible for managing our online communities, creating engaging content, and developing strategies to increase brand awareness and customer engagement.Key ResponsibilitiesDevelop and implement community engagement...

  • Cloud Customer Engagement Manager

    hace 2 horas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customers' preferred infrastructure,...

  • Oracle Solutions Engagement Manager

    hace 4 días

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    Job Title:Oracle Solutions Engagement ManagerJob Summary:We are seeking an experienced Oracle Solutions Engagement Manager to lead our customer engagement teams in delivering high-quality solutions to meet customer needs. The ideal candidate will have a strong understanding of Oracle delivery methodologies, company procedures, and leading practices.Key...

  • OFSAA Engagement Lead/Manager

    hace 2 días

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    Job Title: OFSAA Engagement Lead/ManagerJob Summary:We are seeking an experienced engagement management professional to join our team at Oracle. As an OFSAA Engagement Lead/Manager, you will be responsible for delivering quality work products as part of customer engagement. You will operate independently to implement Oracle products and services, applying...