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Customer Service Representative Senior
hace 2 meses
We are seeking a highly skilled Senior Customer Service Representative to join our team at FedEx LAC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and driving customer satisfaction.
Key Responsibilities- Provide solutions support for specialized networks and accounts utilizing various contact platforms.
- Lead or senior levels of these positions may handle escalated or more complex issues, coordinate team activities, support supervisor or manager activities, and support the design, review, and implementation of processes and procedures.
- Under limited guidance, complete tasks such as responding to customer issues, providing forward-thinking solutions for shipment issues, utilizing interpersonal and rapport-building skills to promote customer engagement, and analyzing ongoing trends/problems that affect customer satisfaction.
- Interact with other functional areas to identify needs of top accounts, determine and authorize solutions to resolve customer issues, and maintain complete customer records/profiles for top accounts.
- High School diploma
- Fluent in English (750 TOEIC points)
- Three (3) years of experience related to customer service in a service environment/industry
- Extensive knowledge of FedEx tracking systems
- Interpersonal Skills
- Excellent Written & Verbal Communication Skills
- Detail oriented
- Proven ability to effectively negotiate sensitive customer issues
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills
- Skill at using mental reasoning or research to gain insight into or solve problems
FedEx LAC is a world-class company recognized for its commitment to customer satisfaction and innovation. We are proud to be consistently named among the World's most valuable and admired brands.
