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Tbwa Chiat/Day Inc is seeking a talented individual to fill the role of WF Real-Time Analyst New Office, Mexico City.
About UsApollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.
Key Responsibilities- Optimize workforce operations to meet service level agreements (SLAs) and improve overall customer experience.
- Monitor live service levels, manage real-time adherence, and make proactive decisions to improve team efficiency.
- Collaborate with Support Leaders, Workforce Planners, and Recruiters to meet short-term and long-term staffing requirements.
- Utilize real-time reports and actionable insights to enhance workforce strategy.
The ideal candidate will have 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment.
