Wfm Real Time Analyst

hace 2 semanas


Naucalpan de Juárez, México Comdata Group A tiempo completo

IMPORTANTE CALL CENTER SOLICITA - REAL TIME ANALYST / WFM

**Requisitos**:
Mínimo Lic trunca

Manejo de Excel intermedio - avanzado

Experiência mínimo de 6 meses como Real Time, WFM o MIS

Conocimiento de métricas operativas de Contac Center

**Funciones**:
Gestión de tiempo real de auxiliares y tiempos de conexión

Envió de reportes de productividad a operación

Análisis de desviaciones en plan de vuelo

**Conocimientos**:
Análisis de datos y marcado en call center

Realizar reportes gerenciales

Manejo de métricas de call center

Conocimiento de KPI´s y SLAS´s en campañas In y Out Bound

Adherencia de las llamadas telefónicas

Dimensionamientos

Conocimiento financiero

**Ofrecemos**:
Sueldo base bruto

Prestaciones de ley

**Horarios**: (Horarios a elegir )

**Zona**: Naucalpan (10 min.
del Metro Cuatro Caminos) Interesados postularse por este medio

Al ser una empresa socialmente responsable e incluyente no discriminamos por ningún motivo, causa o circunstancia y no solicitamos certificados médicos de no embarazo ni de virus de inmunodeficiencia humana.


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