Research Operations Program Manager

hace 2 semanas


Vista Hermosa Querétaro Mexico Zillow A tiempo completo
About the Role

At Zillow, we're reimagining real estate to make it easier for people to unlock life's next chapter. As a Senior Research Operations Program Manager, you'll play a critical role in helping us achieve this vision by developing and leading researcher enablement programs that drive business improvements.

Key Responsibilities
  • Develop and lead researcher enablement programs that improve operational efficiency, scale, and impact across research teams.
  • Collaborate with cross-functional groups, including research, design, product management, marketing, engineering, and data science, to identify areas for improvement and develop strategies to address them.
  • Establish and maintain user list processes, panel management, metrics tracking, and tool management to ensure seamless research operations.
  • Partner with research operations leadership to set team goals, roadmaps, and best utilize team resources.
  • Engage with stakeholders to proactively uncover opportunities to radically improve research team effectiveness and processes.
Requirements
  • 4+ years of experience in research operations program management.
  • 3+ years of experience working with research teams (e.g., UX Research, Market Research).
  • Experience recruiting participants for research studies from internal user lists, internal panels, and third-party samples.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Strong time management, organization, and prioritization skills.
  • Excellent communication skills, both written and verbal.
Preferred Qualifications
  • Process mapping experience.
  • Experience with Qualtrics.
  • People management experience; strong coaching and development skills.
Salary and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, based on experience, performance, and location. In addition, you'll enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and equity awards. We also provide a flexible work environment, allowing you to work from anywhere and balance your personal and professional life.

Zillow is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please contact our Recruiting Team directly.



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