EF Operations Manager, External Fulfillment
hace 7 meses
The Ops Manager is responsible of leading and monitoring our fulfillment facilities from operations and compliance point of view thought the coordination of his/her team and internal and external stakeholders as well. The job requires a person who has strong leadership skills and abilities identifying patterns and any disruptions in it, along with examining details and foresee the implications of the data. The candidate needs to be analytical, knowing how to dive deep on root causes and proposing solutions on the identified issues. His/her team is expected to audit and provide process improvements to our sellers in order to increase the overall Customer Experience of the External Fulfillment program.
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX
BASIC QUALIFICATIONS
- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- English B2+
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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