Cloud Infrastructure Specialist
hace 11 horas
Rackspace Technology is seeking a skilled Cloud Administrator II to provide top-notch support to our customers. As a key member of our team, you will be responsible for delivering exceptional customer experiences, serving as an escalation point for technical issues, and ensuring seamless service delivery.
Key Responsibilities:- Service Delivery Effectiveness: Identify and address service gaps within your scope of work.
- Value Analysis: Provide customers with accurate information regarding products and services.
- Technical Support: Resolve or escalate level-appropriate technical issues for customers via phone and ticketing.
- Security and Administration: Secure, administer, and improve customer technical issues, including cloud platform and infrastructure services, user management, and permissions.
- Troubleshooting and Escalation: Troubleshoot monitoring alerts, create tickets, and escalate support requests according to procedures.
- Incident Management: Identify, manage, and escalate incidents to ensure customer and SLA commitments are met.
- Team Collaboration: Collaborate with Account Managers and Business Development Consultants to build strong customer relationships and share knowledge with other administrators.
- OS Troubleshooting: Develop expertise in Linux and Windows OS troubleshooting.
- Cloud Computing: Develop knowledge of cloud computing platforms, such as Azure, AWS, Google, and Openstack.
- DevOps and Micro-services: Develop basic knowledge of DevOps and/or Micro-services with technologies like Chef, Puppet, Ansible, Docker, Kubernetes, and Azure Container Service.
- Security and Patching: Understand security policies and procedures, and develop knowledge of patching and documentation changes.
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Cloud Infrastructure Specialist
hace 1 semana
Puebla, Puebla, México Exactlyit Inc A tiempo completoAbout the RoleExactlyit Inc is seeking an experienced Cloud Infrastructure Specialist to join our team. As a key member of our IT department, you will play a crucial role in designing, implementing, and maintaining our company's systems and infrastructure.Key ResponsibilitiesDesign and implement scalable and secure cloud infrastructure solutions to meet the...
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Cloud Infrastructure Specialist
hace 14 horas
Puebla, Puebla, México Exactlyit Inc A tiempo completoJob Title: Systems and Infrastructure EngineerAt Exactlyit Inc, we're seeking a highly skilled Systems and Infrastructure Engineer to join our team. As a key member of our IT department, you will play a crucial role in designing, implementing, and maintaining our systems and infrastructure.Key Responsibilities:Design and implement systems and infrastructure...
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Cloud Infrastructure Specialist
hace 1 semana
Puebla, Puebla, México Rackspace Technology A tiempo completoAbout the RoleRackspace Technology is seeking a highly skilled Cloud Administrator II to join our team. As a Cloud Administrator II, you will be responsible for providing administration for cloud computing platforms, networks, and systems. This role requires a strong understanding of cloud computing platforms, including Azure, AWS, Google, and Openstack.Key...
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Cloud Infrastructure Specialist
hace 13 horas
Puebla, Puebla, México Ellucian A tiempo completo{"h3": "Unlock Learning for All: A Cloud Engineer Opportunity at Ellucian", "p": "At Ellucian, we empower student success by providing innovative EdTech solutions to higher education institutions. As a Cloud Engineer, you will play a crucial role in shaping the future of education by designing and implementing cloud-first, extensible, open, and modular...
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AWS Cloud Engineer
hace 16 horas
Puebla, Puebla, México Syntax Systems Ltd. A tiempo completo**About Syntax Systems Ltd.**We are a leading Managed Cloud Provider for Mission Critical Enterprise Applications, providing comprehensive technology solutions to businesses of all sizes since 1972. Our company has undisputed strength in implementing and managing ERP deployments (Oracle, SAP) in a secure, resilient, private, public, or hybrid cloud. With...
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Corporate Infrastructure
hace 13 horas
Puebla, Puebla, México Gualapack S.P.A. A tiempo completoAbout the RoleWe are seeking a highly skilled Corporate Infrastructure & Cybersecurity Specialist to join our team at Gualapack S.P.A. in Mexico. As a key member of our Corporate Information System team, you will play a critical role in ensuring the reliability, security, and cost-effectiveness of our global network infrastructure.Key ResponsibilitiesOversee...
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Network Infrastructure Specialist
hace 11 horas
Puebla, Puebla, México Quattris Global A tiempo completo**Job Summary**Quattris Global is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the installation, troubleshooting, and configuration of networking devices.**Key Responsibilities:**Install, configure, and maintain network infrastructure devices, including routers,...
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Cloud Engineer I
hace 12 horas
Puebla, Puebla, México Ellucian A tiempo completo**Unlock Learning for All: Our Mission**At Ellucian, we are driven by a mission to empower student success by providing innovative solutions that support the entire student lifecycle. As the global market leader in EdTech for higher education, we serve over 2,900 customers and reach over 22 million students in 50 countries.**Our Approach**We believe in...
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Systems and Infrastructure Architect
hace 1 semana
Puebla, Puebla, México ExactlyIT Inc A tiempo completoAbout the RoleWe are seeking an experienced Systems and Infrastructure Engineer to join our team at ExactlyIT Inc. As a key member of our IT department, you will play a crucial role in designing, implementing, and maintaining our systems and infrastructure.Key ResponsibilitiesDesign and Implementation: Design, implement, and maintain our systems and...
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Systems and Infrastructure Architect
hace 1 semana
Puebla, Puebla, México Converge Technology Solutions A tiempo completoJob Summary:The Systems and Infrastructure Architect role plays a crucial role in designing, implementing, and maintaining the systems and infrastructure that underpin our IT operations. Leveraging your expertise in system administration, network architecture, and cloud technologies, you will support the organization's technical infrastructure, ensuring...
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Customer Support Specialist
hace 15 horas
Puebla, Puebla, México Exactlyit A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Exactlyit. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers who utilize IBM Power for Google Cloud.Key ResponsibilitiesTechnical Support: Provide timely and effective technical...
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Corporate Infrastructure
hace 1 semana
Puebla, Puebla, México Gualapack S.p.A. A tiempo completoAbout the RoleWe are seeking a highly skilled Corporate Infrastructure & Cybersecurity Specialist to join our team at Gualapack S.p.A. in Mexico. As a key member of our Corporate Information System team, you will be responsible for ensuring the reliability, security, and cost-effectiveness of our global network infrastructure.Main ResponsibilitiesProject...
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Corporate Infrastructure
hace 15 horas
Puebla, Puebla, México Gualapack S.P.A. A tiempo completoAbout the RoleWe are seeking a highly skilled Corporate Infrastructure & Cybersecurity Specialist to join our team at Gualapack S.P.A. in Mexico. As a key member of our Corporate Information System team, you will be responsible for ensuring the reliable, secure, and cost-effective delivery of services to our business.Key ResponsibilitiesOversee assigned...
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Cloud Operations Specialist
hace 13 horas
Puebla, Puebla, México Rackspace Technology A tiempo completoCloud Administrator IIRackspace Technology is seeking a skilled Cloud Administrator II to provide administration for cloud computing platforms, networks, and systems. This role involves delivering exceptional customer experiences, serving as an escalation point for technical support, and responding to global support ticket queues.Key ResponsibilitiesService...
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Systems and Infrastructure Architect
hace 1 semana
Puebla, Puebla, México Exactlyit A tiempo completoAbout ExactlyitExactlyit is a growing company that offers great benefits and opportunities for career growth. We're seeking an experienced and outstanding member of staff to join our team.Job SummaryWe're looking for a skilled Systems and Infrastructure Architect to design, implement, and maintain our IT systems and infrastructure. The ideal candidate will...
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Cloud Engineer I
hace 1 semana
Puebla, Puebla, México Ellucian A tiempo completoAbout the Opportunity:Elevate Your Career with Ellucian:We are seeking a skilled Cloud Engineer to join our team and contribute to the development of innovative cloud-based solutions for higher education institutions. As a Cloud Engineer, you will play a critical role in helping our clients transform their campuses and leverage technology to enhance student...
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Customer Support Specialist
hace 1 semana
Puebla, Puebla, México Exactlyit Inc A tiempo completoJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Exactlyit Inc. as a Technical Support Engineer for IBM Power for Google Cloud. The ideal candidate will have a strong background in technical customer-facing experience, with a focus on cloud infrastructure support.Key ResponsibilitiesManage technical support requests...
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Customer Support Specialist
hace 1 semana
Puebla, Puebla, México Exactlyit A tiempo completoAbout ExactlyitExactlyit is a leading provider of cloud infrastructure solutions, empowering businesses to modernize their infrastructure and achieve their goals.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to...
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Customer Support Specialist
hace 1 semana
Puebla, Puebla, México ExactlyIT Inc A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Technical Support Engineer to join our team at ExactlyIT Inc. as a Customer Support Specialist. This role is responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesTechnical Support: Provide timely and...
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Cloud Solutions Architect
hace 14 horas
Puebla, Puebla, México Agileengine A tiempo completoJob SummaryWe are seeking a highly skilled Cloud Architect to join our team at Agileengine. As a Cloud Architect, you will be responsible for designing and implementing scalable, cloud-native SaaS applications and services.Key ResponsibilitiesDeveloping software for public cloud (AWS) and JavaMigrating enterprise software to public cloud such as AWSDesigning...