Cloud Infrastructure Specialist

hace 11 horas


Puebla, Puebla, México Rackspace Technology A tiempo completo
Cloud Administrator II

Rackspace Technology is seeking a skilled Cloud Administrator II to provide top-notch support to our customers. As a key member of our team, you will be responsible for delivering exceptional customer experiences, serving as an escalation point for technical issues, and ensuring seamless service delivery.

Key Responsibilities:
  • Service Delivery Effectiveness: Identify and address service gaps within your scope of work.
  • Value Analysis: Provide customers with accurate information regarding products and services.
  • Technical Support: Resolve or escalate level-appropriate technical issues for customers via phone and ticketing.
  • Security and Administration: Secure, administer, and improve customer technical issues, including cloud platform and infrastructure services, user management, and permissions.
  • Troubleshooting and Escalation: Troubleshoot monitoring alerts, create tickets, and escalate support requests according to procedures.
  • Incident Management: Identify, manage, and escalate incidents to ensure customer and SLA commitments are met.
  • Team Collaboration: Collaborate with Account Managers and Business Development Consultants to build strong customer relationships and share knowledge with other administrators.
Qualifications:
  • OS Troubleshooting: Develop expertise in Linux and Windows OS troubleshooting.
  • Cloud Computing: Develop knowledge of cloud computing platforms, such as Azure, AWS, Google, and Openstack.
  • DevOps and Micro-services: Develop basic knowledge of DevOps and/or Micro-services with technologies like Chef, Puppet, Ansible, Docker, Kubernetes, and Azure Container Service.
  • Security and Patching: Understand security policies and procedures, and develop knowledge of patching and documentation changes.


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