Troubleshooter for Rolling Stock Systems

hace 6 días

Ciudad de México, Ciudad de México Alstom A tiempo completo

At Alstom, we're committed to delivering the best transport solutions, understanding the complexities of transport networks and what moves people. Our diverse customers rely on us for the broadest portfolio in the industry, from high-speed trains to turnkey systems, services, infrastructure, signalling, and digital mobility. As we strive for greener and smarter mobility worldwide, our team of over 80,000 colleagues leads the way, connecting cities while reducing carbon emissions.

**Job Purpose:**

We're seeking a skilled Troubleshooter to join our team, responsible for ensuring the availability of Alstom products at customer sites. The successful candidate will provide technical expertise to other maintenance teams, subcontractors, warranty support team, project team members, and less experienced personnel.

**Key Responsibilities:**

Carry out maintenance activities of the Rolling Stock:

Mainly corrective: Troubleshooting, Pre-warranty, Commissioning, and Validation & Certification (if applicable), including investigation and repair

Occasionally preventive, including fleet check activities

Includes interventions in maintenance workshops and parking yards (mainly) and occasionally in stations and anywhere on the Tren Maya line

Reports and registers any deviation (failure/event) in Failure Management data base, including configuration data

Support operations by analyzing data, using HealthHub, the Alstom platform for collecting, processing, and analyzing data produced by the maintained assets

Opening of failure notifications and management of corrective Service Orders in the Maintenance Management System

Execute test & troubleshooting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair

Support Implementation Field Modifications (FM operator), if required

Support specific technical investigations by Engineering or internal/external Suppliers

Recommends preventative and corrective actions

Instructs and directs operators in field modification and repairs if needed

Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements

Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed

**Requirements:**

Certified Technician or Undergraduate in a technical area (mechanical or electrical/electronics)

Minimum IT knowledge and internal EHS training

Fluent English reading and writing skills, able to follow a technical conversation

**Experience:**

Technical troubleshooting/investigation/testing experience (mechanical or electrical/electronic)

Field Experience and EHS knowledge and exposure

Railway Product knowledge

**Language:** Spanish

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