Senior Unified Communications Technologies Specialist

hace 7 días


Valle de Chalco Solidaridad, México SAP A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to join our SAP CPIT CS CTG Unified Communication Technologies team as a Senior Unified Communications Technologies Specialist. This role will be responsible for providing worldwide collaboration and telephony services for SAP based on Microsoft Teams as a managed service.

Key Responsibilities
  • Design and implement high-quality collaboration services to enhance the productivity of SAP employees
  • Develop and maintain expertise in Microsoft Teams enterprise operations, including telephony and networking technologies
  • Collaborate with cross-functional teams to identify and resolve complex issues
  • Provide professional recommendations on non-standard items and share best practices with the team
  • Assist in monitoring service quality and preparing service reports
  • Train and assist end-users and agents on Microsoft Teams and related technologies
Requirements
  • Minimum two years of experience in IT operations and managing services
  • Excellent interpersonal skills, including communication, problem-solving, and decision-making
  • Positive attitude, sociable, and a team player with a service-oriented mindset
  • Ability to work without supervision and take ownership of assigned tasks
  • Strong analytical capabilities and process thinking
  • Ability to work with carriers and service providers
  • Microsoft Teams enterprise and telephony operations skills
  • Proven ability to work in a virtual team environment
  • Decision-making skills, including accountability and commitment
  • Highly motivated, can-do attitude, and result-oriented
  • Strong team player with experience working with virtual and international teams
  • Strong oral and written communication and presentation skills
  • Willingness to accept additional responsibilities
  • Excellent English language skills, both written and verbal
Preferred Qualifications
  • Familiarity with enterprise collaboration technology, including Microsoft Teams and O365
  • Working knowledge of networking technologies
About SAP

SAP is a global leader in enterprise application software, helping organizations of all sizes and industries run better. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to creating a workplace that is inclusive, diverse, and empowering, where everyone can thrive and reach their full potential.

We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity. We provide accessibility accommodations to applicants with physical and/or mental disabilities and are committed to creating a better and more equitable world.



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