Global Service Agent: Logistics Coordinator
hace 1 semana
Job Overview
FedEx is widely acknowledged as a world-class company, consistently recognized for being a great place to work and a technology innovator. As a Logistics Coordinator, you will play a critical role in the efficient movement and clearance of international shipments.
Key Responsibilities
- Maintain control of heavy export cargo and provide support to sales, customs, and ramp operations to ensure timely delivery of shipments.
- Monitor shipments, research transit delays, and initiate actions to complete delivery; notify customers of shipment status and actions taken to meet commitment.
- Advise customers on documents required and correct completion of paperwork for their shipments, and assist with scheduling/booking pickups.
- Act as liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others to ensure delivery of shipments.
- Audit assigned international paperwork for correct completion and assist customers with obtaining estimates of duties and taxes.
- Assist customers in resolving billing issues and initiating requests for credits/refunds.
- Coordinate activities to ensure customer problems are resolved and paperwork required for shipments is completed.
Requirements
- High School Degree or Equivalent
- Proficiency in English (450 TOEIC points)
- Three years' experience providing direct customer service related to international transportation, freight forwarding, dangerous goods, or brokerage services.
- Knowledge of mainframe, PC systems, and web-based applications.
- Excellent human relations and communication skills.
- Good analytical and prioritizing skills.
- Ability to successfully complete all basic and recurrent training.
- Flexibility to work different shifts required.
About FedEx
FedEx is a leader in logistics and transportation services, known for its commitment to innovation, quality, and customer satisfaction. We offer a dynamic and challenging work environment, competitive salary, and opportunities for professional growth and development.
Estimated Salary Range
$60,000 - $80,000 per year, depending on location and experience.
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