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Logistics Coordinator

hace 2 meses

Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo
About Charger Logistics

We're proud to be a world-class asset-based carrier with locations across North America, providing top-notch logistics solutions for over 20 years.

Our entrepreneurial-minded organization is looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team.

Responsibilities
  • Communicate with customers to resolve their queries in a professional and timely manner.
  • Track and trace large volumes of customer orders to ensure timely delivery.
  • Enter, update, and process customer orders on various interfaces.
  • Ensure daily delivery schedules are met, and all necessary documentation is returned to head office in an accurate and timely manner.
  • Handle client complaints, provide solutions, and alternatives within time limits; follow up to ensure resolution.
  • Coordinate pickup and delivery appointments for drivers.
  • Communicate freight requirements and procedures to drivers and ensure customers are well informed.
  • Research and resolve transactional problems to ensure reporting is reconciled in a timely manner.
  • Maintain cooperative working relationships among team and internal staff.
Requirements
  • 2+ years of sales and account management experience in transportation and logistics is preferred.
  • Recent college or university degree in Marketing or Business-related field is required.
  • Previous experience in an analyst role and/or in pricing function is an asset.
  • Ability to understand business processing requirements using technology and conceptualize creative solutions.
  • Experience working B2B sales involving complex deals is an asset.
  • Strong knowledge and understanding of the sales planning process.
  • Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
  • Strong negotiation skills with proven closing ability.
  • Ability to function independently with little or no supervision as well as function in a team environment.
Benefits
  • Professional growth career
  • Competitive pay package
  • Savings fund
  • Life Insurance
  • Food coupons
  • Performance-based bonus
  • Christmas bonus
Equal Opportunities

We consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in our employees to provide the room to learn, grow, and work their way up. An entrepreneurial-minded organization where you'll be given support and room to develop your own strategies.