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Customer Support Analyst
hace 2 meses
About the Role:
We are seeking a highly skilled and motivated Customer Support Analyst to join our team at PepsiCo. As a Customer Support Analyst, you will be responsible for delivering exceptional customer service by promptly and accurately responding to customer inquiries.
Your Responsibilities:
- Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
- Diagnose and resolve cooler and vendor issues using provided diagnostic tools
- Research and document service-related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
- Exemplary attendance and punctuality
- Follow standardized procedures to deliver world-class customer service and first call resolution
What We Offer:
- Opportunities to learn and develop every day through a wide range of programs
- Internal digital platforms that promote self-learning
- Development programs according to Leadership skills
- Specialized training according to the role
- Learning experiences with internal and external providers
- Recognition programs for seniority, behavior, leadership, moments of life, among others
- Financial wellness programs that will help you reach your goals in all stages of life
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
About Us:
PepsiCo is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.
