Operations Manager
hace 5 días
**About the Role**:
We are seeking an experienced Operations Manager to lead our Customer Service team and oversee the day-to-day activities of our Contact Center. The ideal candidate will have a strong background in customer service, leadership, and problem-solving.
**Key Responsibilities**:
- Provide performance feedback and coaching to team members on a regular basis.
- Oversee administrative tasks, including payroll, permissions, and vacations.
- Develop and implement training programs to enhance employee skills and productivity.
- Analyze and resolve complex customer complaints and issues.
- Collaborate with other departments to ensure seamless communication and cooperation.
**Requirements and Qualifications**:
- Bachelor's degree in Business Administration, Computer Science, or related field (Associate's degree or equivalent experience considered).
- 2-3 years of experience in customer service, call center management, or a related field.
- Strong leadership and coaching skills, with ability to motivate and develop team members.
- Excellent communication and problem-solving skills, with ability to analyze complex situations and develop effective solutions.
**What We Offer**:
Competitive salary range: $60,000 - $80,000 per year, depending on experience
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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