AWS Cloud Operations Engineer
hace 4 semanas
We are seeking a highly skilled Cloud Operations and Support Engineer to join our AWS Managed Services team. As an Operations Engineer II, you will play a critical role in providing technical support to our corporate clients, ensuring the smooth operation of our cloud infrastructure, and driving process improvements.
Key Responsibilities- Operate the Managed Service platform, collaborating with internal service teams to meet customer needs for infrastructure and application deployments.
- Drive customer communication during critical events, troubleshoot complex issues, and identify opportunities for process improvements.
- Collaborate with engineers to build utilities and tools for internal use, enabling safe and efficient operation at high scale.
- Act as an escalation point and mentor to less experienced engineers, providing guidance and support.
- Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams.
- Bachelor's Degree in an engineering or IT-related discipline.
- 4+ years' work experience in a systems administrator, engineering, or technical IT/Cloud operations support role.
- 4+ years in Linux and/or Windows Operating System support for troubleshooting, deployment, installation, updates, privacy, security, and patching.
- Networking Experience (e.g., Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP, etc.).
- Able to communicate effectively in English, within technical and business settings.
- Experience with service-oriented architecture and web services.
- Experience with aspects of security: network, application, security protocols, cryptography, etc.
- Scripting and/or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
- Experience with IAM, Active Directory, and ADFS.
- Experience in a DevOps team, supporting CI/CD workloads.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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