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**About the Role**
As a Sales Support Representative at TD SYNNEX, you will play a critical role in providing exceptional customer service and support to our clients. Your primary responsibility will be to provide first-call resolution for solutions pricing and quoting of simple solutions requests for customers within your assigned territory.
**Key Responsibilities**
- Provide first-call response focused on providing pricing and quoting for customer-identified solutions.
- Engage with customers to understand the scope of the solution request.
- Utilize entry-level knowledge and tool sets to configure, price, quote, and process requests for specific hardware, software, and services.
- Create and deliver initial solutions to customers, determining and communicating lead time and delivery based on product availability and build lead times.
- Provide assigned-territory customers with information to assist in making additional decisions regarding hardware, software, services, and/or services renewal and warranty.
- Adhere to customer program requirements utilizing customer contract information to ensure enforcement of terms, freight, inventory, pricing, etc.
- Supply final adjusted design solution pricing based on applicable programs, promotions, and add-ons.
- Use internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
- Refer requests for product education and product alternatives outside of your area of knowledge to others.
- Follow up on all opportunities and monitor pipeline activity to close within the identified forecast period.
- Contribute information to forecast consolidations.
- Participate in planning and reviews for customers in the assigned territory.
- Implement actions identified by management to resolve identified budget gaps.
- Maintain integrity of customer information in TD SYNNEX systems, as appropriate.
**Requirements**
- Demonstrated entry-level working knowledge of product, pricing, customer service, and sales strategy.
- Demonstrated entry-level working knowledge of simple configuration solutions design, including tools, products, and services, practices, procedures, and methods.
- Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
- Demonstrated working knowledge of sales and quoting systems.
- Demonstrated working-level attention to detail and the ability to organize, prioritize, and accomplish multiple tasks based on identified process requirements.
- Ability to perform mathematical calculations.
- Knowledge of the distribution industry.
