Enterprise Support Architect

hace 8 horas

Xico, México Sap Fioneer A tiempo completo

About Us

SAP Fioneer is a leading provider of software and platforms that enable financial institutions to run, transform, and grow efficiently and at scale.

As a global company with 1,000 employees in 22 offices and over 800 customers across 17 countries, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company.

Your Role

As a support architect, you will work closely with customers as a trusted advisor, guiding them in defining the best solution for their needs and providing proactive improvement suggestions for solution efficiency and product feature evolution.

You will be responsible for:

  • Providing de-escalation support and solution guidance for escalated situations
  • Proactively reducing incidents and standardizing change management processes in accordance with compliance requirements
  • Ensuring best practices and pragmatic solutions that maintain customer success
  • Exercising discretionary decision-making to shape the role and drive growth

Your Responsibilities

You will be responsible for:

  • Developing complex frameworks covering diverse topics and requirements
  • Evaluating risks, impact, and estimation for change requests and customer requests
  • Aligning and building strong relationships with key stakeholders from product support, engineering, and service delivery
  • Ensuring continuous improvement and development through defining service enhancements and improvement roadmaps
  • Establishing the trusted advisor role at customer and ensuring customer satisfaction

Requirements

You will need:

  • Strong experience in architectural roles with a focus on identifying innovation potential with customers
  • Strong experience in the financial services environment as an enterprise solution architect
  • Strong experience in stakeholder management at all levels, delivering clear status on service delivery and efficiency
  • Confident and impactful communication and management skills, with the ability to clearly explain programs to non-technical and technical audiences
  • Previous experience in working with business stakeholders as a technical expert
  • Experience planning and coordinating technology resources balanced against operational needs
  • Open-minded, innovative thinking, and adaptability to changes, with a willingness to work in an agile environment

Skills

You will need:

  • Thought leadership, with the ability to guide, inspire innovation, motivate others, share knowledge, and drive agreed goals based on expertise and industry perspective
  • Innovative thinking, with the ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns
  • Good communication and presentation skills, with the ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
  • Industry knowledge, with expertise in business processes, ideally in financial services
  • Team player, with the ability to build strong relationships with team members
  • Solution architecture, with expertise as a solution architect and trusted customer advisor

Benefits

We offer:

  • Opportunity to shape the fast-changing financial services landscape
  • Flexibility to work and gain experience in different areas of the company as you grow your career
  • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio
  • Work with some of the smartest and most driven individuals around the world
  • Competitive compensation package and countless growth opportunities
  • Flexible working policy, so you can work when and where it's comfortable for you

  • Enterprise Solutions Architect

    hace 11 horas

    Xico, México Nestlé Sa A tiempo completo

    About Nestlé SaNestlé Sa is a leading global food and beverage company driven by a purpose to enhance the quality of life and contribute to a healthier future. With a strong commitment to respect for ourselves, others, diversity, and our future, we strive to make a positive impact on society.Our ValuesRespect for ourselvesRespect for othersRespect for...

  • Enterprise Architect Lead

    hace 7 horas

    Xico, México Citigroup Inc. A tiempo completo

    Job DescriptionJob Summary: We are seeking an experienced Enterprise Architect Lead to join our team at Citigroup Inc. The successful candidate will be responsible for providing strategic technology vision and leadership to drive business growth and innovation.Key Responsibilities:Develop and implement enterprise architecture strategies to support business...

  • Senior Enterprise Architect

    hace 1 semana

    Xico, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly experienced Senior Enterprise Architect to lead our IT architecture efforts. As a key member of our technology team, you will be responsible for developing and implementing the technical strategy for our enterprise architecture.Key ResponsibilitiesManage multiple architectural teams or an architecture functional area,...

  • Cloud Architect, Enterprise Solutions

    hace 9 horas

    Xico, México Google A tiempo completo

    About the RoleWe are seeking an experienced Enterprise Architect to join our Professional Services team at Google. As an Enterprise Architect, you will work with customers to transform their businesses through the use of Google Cloud Platform.Key ResponsibilitiesManage delivery excellence, customer satisfaction, and accurate estimation of customer...

  • Enterprise Solutions Architect

    hace 7 horas

    Xico, México Fiserv, Inc. A tiempo completo

    About Fiserv, Inc.Fiserv, Inc. is a global leader in financial technology and payments, connecting financial institutions, corporations, merchants, and consumers to one another millions of times a day. Our mission is to move money and information in a way that moves the world.Job TitleSolutions Architect - Advisor IIJob SummaryWe are seeking a highly skilled...

  • Enterprise Solutions Architect

    hace 1 semana

    Xico, México Yaydoo A tiempo completo

    About YaydooYaydoo is a pioneering enterprise dedicated to delivering cutting-edge technological solutions tailored to meet the unique needs of corporations and small to medium-sized enterprises (SMEs). Founded in 2016, we specialize in streamlining financial processes and optimizing cash flow to drive prosperity and security for our clients.Our MissionAt...

  • Senior Enterprise Architect

    hace 11 horas

    Xico, México Nissan A tiempo completo

    About the RoleWe are seeking a highly skilled Solutions Architect to join our Nissan Digital team, supporting Marketing & Sales business functions. As a key member of our team, you will play a crucial role in guiding development teams towards best practices in the design and development of enterprise solutions.Key ResponsibilitiesValidate that all...

  • Senior Enterprise Solutions Architect

    hace 10 horas

    Xico, México Nissan A tiempo completo

    About NissanNissan is a global leader in the automotive industry, with a focus on innovation, sustainability, and customer satisfaction. Our company is built on a foundation of ingenuity, and we're always looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Solutions Architect to join our Nissan Digital team, supporting...

  • Enterprise Database Architect

    hace 8 horas

    Xico, México Pepsico A tiempo completo

    About PepsiCoPepsiCo is a leading global food and beverage company with a diverse portfolio of iconic brands, including LAY'S, DORITOS, CHEETOS, GATORADE, PEPSI, and QUAKER. With a presence in over 200 countries and territories, PepsiCo generated over $79 billion in net revenue in 2021.Our VisionWe aim to be the global leader in beverages and convenient...

  • Enterprise Solutions Architect

    hace 10 horas

    Xico, México Konfío A tiempo completo

    About KonfioKonfio is a financial technology company dedicated to supporting small and medium-sized companies in Mexico. Our mission is to provide innovative financial solutions that help entrepreneurs achieve their goals and contribute to the community.Job DescriptionWe are seeking an Enterprise Engineer to join our team. As an Enterprise Engineer at...

  • Enterprise IT Solutions Specialist

    hace 9 horas

    Xico, México Hewlett Packard Enterprise A tiempo completo

    About the RoleWe are seeking a highly motivated and technical team player to join our global team as a Technical Consultant. This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Key Responsibilities:Design enterprise IT solutions using HPE's portfolios, working closely with the sales force worldwide.Develop...

  • Enterprise Solution Architect

    hace 10 horas

    Xico, México Ntt Data, Inc. A tiempo completo

    About the Role:We are seeking a highly skilled Enterprise Solution Architect to join our team at NTT DATA Services. As a key member of our organization, you will play a critical role in shaping the technical direction of our clients' initiatives and ensuring the successful implementation of their business processes.Key Responsibilities:Develop a...

  • Enterprise Architect

    hace 7 horas

    Xico, México Ibm A tiempo completo

    About the RoleAs an Enterprise Architect at IBM, you will play a critical role in defining a high-level IT architecture for the entire organization, aligning IT possibilities with business needs. You will focus on defining relationships, flows, and implementations of the company (processes/activities/functions, information), applications, data, and...

  • Enterprise IT Solutions Specialist

    hace 7 horas

    Xico, México Hewlett Packard Enterprise A tiempo completo

    About the RoleWe are seeking a highly motivated and technical team player to design and implement enterprise IT solutions using HPE's portfolios.This role has been designated as 'Edge', which means you will primarily work outside of an HPE office, collaborating with a global team that supports HPE's sales force worldwide.Key ResponsibilitiesWork as part of a...

  • Senior Business Architect

    hace 8 horas

    Xico, México Zendesk, Inc. A tiempo completo

    Senior Business ArchitectAt Zendesk, Inc., we're seeking a seasoned Senior Business Architect to join our Enterprise Architecture team. As a key member of our team, you'll play a crucial role in shaping the future of our business architecture and driving strategic initiatives across the organization.Key Responsibilities:Define and improve critical...

  • Business Architect

    hace 9 horas

    Xico, México Zendesk A tiempo completo

    **Job Summary**Zendesk's Enterprise Architecture team is seeking a highly skilled **Business Architect** to join our team. As a Business Architect, you will play a critical role in shaping the company's business architecture and driving business transformation initiatives.**Key Responsibilities**Partner with business and operational teams to comprehend...

  • Enterprise Solutions Architect

    hace 6 horas

    Xico, México Konfío A tiempo completo

    About KonfioKonfio is a financial technology company dedicated to supporting small and medium-sized companies in Mexico. We develop and offer financial solutions to solve their main problems, aiming to be the best ally of entrepreneurs with dreams and ambitions to create value, consolidate their well-being, and contribute to the community.Job DescriptionAs...

  • Senior Business Architect

    hace 9 horas

    Xico, México Zendesk, Inc. A tiempo completo

    Job Title: Senior Business ArchitectAbout the Role:Zendesk's Enterprise Architecture team is seeking a highly skilled Senior Business Architect to join our team. As a Senior Business Architect, you will play a critical role in applying a structured business architecture approach and methodology to gather key views and help define, re-engineer, and automate...

  • Administrative Support Specialist

    hace 10 horas

    Xico, México Hewlett Packard Enterprise A tiempo completo

    About the RoleThis is an exciting opportunity to join Hewlett Packard Enterprise as an Administrative Support Consultant Graduate. As a member of our team, you will play a key role in supporting our business operations and contributing to the success of our organization.Key ResponsibilitiesProvide administrative support to our teams, including data entry,...

  • Senior Business Architect

    hace 6 horas

    Xico, México Zendesk, S. De R.L. De Cv (Mexico) A tiempo completo

    **Job Summary**Zendesk, S. De R.L. De Cv (Mexico) is seeking a highly skilled **Senior Business Architect** to join our Enterprise Architecture team. As a key member of our team, you will be responsible for applying a structured business architecture approach and methodology to gather key views and help define, re-engineer, and automate processes across the...