Dynatrace Automation Specialist
hace 2 semanas
Zurich Insurance Company is seeking a skilled Dynatrace Automation Engineer to join our team.
Job SummaryWe are looking for a highly motivated and experienced Dynatrace Automation Engineer to provide recommendations and instrument those approved recommendations in Zurich North America's (ZNA) monitoring tools. The successful candidate will utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in support of the Business strategy.
Key Responsibilities- Collaborate with all peers and partners (internal and external) to provide design expertise for the introduction of new solutions and services.
- Monitor systems availability/performance and take adequate actions for problem prevention in own area of responsibility.
- Maintain monitoring tools to ensure service availability and performance.
- Support business projects in planning stages to ensure consistent design and implementation within existing (planned) infrastructure.
- Perform integration in the application performance management / web infrastructure space, on Windows & Java platforms, requiring coding experience.
- Work with system and application owners to obtain existing design and functionality.
- Assist teams in incident response investigations and problem analysis.
- Assist with the writing of reports on incident findings to appropriate teams.
- Work across technology and development teams to diagnose outages due to inadequate monitoring instrumentation designs and then recommend changes to increase reliability.
- Provide technological input for implementation and operation.
- Enhance documentation where applicable.
- Monitoring and troubleshooting experience with one or more of the following monitoring tools, DynaTrace, Appdynamics, ExtraHop, ThousandEyes Splunk/ITSI, SolarWinds, ScienceLogic, WireShark, Gigamon, Microfocus BPM or Aternity, Datadog, Nagios, New Relic, ManageEngine Applications Manager. (Dynatrace or ExtraHop preferred)
- Hands-on experience in writing scripts in java script, Powershell, *nix shell, python etc..
- Ability to work independently with little supervision, self-starter who is highly motivated.
- Exhibit an aptitude/ability to learn the Zurich multi-cloud environment.
- Experience in one or more Technology Areas (Network, Windows, Desktop, Unix/Linux, AWS or Azure Cloud, WebSphere Middleware, Java/JS Development, Databases such as: Microsoft, DB2, or Oracle)
- Experience working with key indicators for IT system operability, reliability, application performance and code quality.
- Experience with the following tools: Dynatrace, ExtraHop, ThousandEyes, Wireshark, Gigamon.
- Experience with Automation tools like Ansible, Terraform, etc...
- Experience in service virtualization, AWS or Azure Cloud technologies, and IaaS, SaaS and PaaS implementation.
- Experience in troubleshooting at the network level.
- Experience in Agile and Scrum methodology.
- Customer service experience.
- Dynatrace Certified Professional or Associate.
- Bachelors degree and 3 or more years of experience in the information technology area or
- Apprentice, including Associate Degree and 4 or more years of experience in the information technology area or
- High School Diploma or Equivalent and 5 or more years of experience in the information technology area
- MS Office experience.
- Knowledge of information technology operations.
- Strong analytical skills.
- Customer service experience.
- Strong verbal and written communication skills.
Zurich Insurance Company is a leading global insurance provider, with a presence in over 170 countries. We are committed to helping our customers manage risk and achieve their goals. Our team of experts is dedicated to providing innovative solutions and exceptional service to our customers.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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