Dynatrace Operations Specialist
hace 4 semanas
Zurich Insurance Company is seeking a skilled Dynatrace Admin to join our team.
About the RoleThe successful candidate will be responsible for maintaining the Zurich North America's Dynatrace Environment to Zurich Best Practices and Standards. This includes building and configuring new monitoring capabilities utilizing the Dynatrace platform, working on developing and innovating best practices and processes used for supporting the Dynatrace platform, and assisting with building out the knowledge base and documentation related to the Dynatrace platform at Zurich North America.
Responsibilities- Maintain the Zurich North America's Dynatrace Environment to Zurich Best Practices and Standards.
- Build and configure new monitoring capabilities utilizing the Dynatrace platform.
- Work on developing and innovating best practices and processes used for supporting the Dynatrace platform.
- Assist with building out the knowledge base and documentation related to the Dynatrace platform at Zurich North America.
- Work with the client application development and ECC teams directly.
- Ensure utmost quality of the service is delivered.
- Be technically sound in admin and operational activities of Dynatrace Platform.
- Work with users and customers to document and strategize for process improvements.
- At least 4 years' experience in working with development/Operations team.
- Hands-on knowledge on Dynatrace, Splunk and good knowledge on any other monitoring tools.
- Experience in Dynatrace production administration, application team onboarding, Dashboard & report creation, problem and alert customization and automation.
- Good working knowledge in Dynatrace integration with tools like Servicenow.
- Good knowledge in alert monitoring, perform health checks, trouble-shooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
- Good understanding of SDLC, CI/CD, and building deployment pipelines on the cloud.
- Knowledge on Windows and Linux OS, infrastructure and platform management, networking, AWS, IT troubleshooting, automation, microservices, Advanced AI Ops implementation, and data analytical skills would be a value add.
- Understanding of the application and web security controls, TCP/IP concepts, firewalls, and database preferred.
- Experience in tools such as JIRA, Confluence, ServiceNow, Other monitoring tools etc.
- Flexible with working hours based on the service requirement.
- Excellent communication (written and spoken) skills.
- Demonstrates good active listening skills with an ability to interpret customers' communications, to understand the gist of the problem.
- Demonstrates good listening skills with an ability to interpret customer communications, to understand the gist of the problem/pain points and be able to propose solutions/workarounds to the client with an eye for quality.
- Dynatrace Certified Associate is required. Dynatrace Professional Certification is a plus.
- Advanced English Level.
Zurich Insurance Company is a leading global insurance company that provides a wide range of insurance products and services to individuals and businesses. We are committed to helping our customers manage risk and achieve their goals.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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