Quality Assurance Specialist

hace 2 meses


Xico, México Percepta International A tiempo completo

At Percepta International, we are seeking a highly skilled Quality Assurance Specialist to join our team. This role is an excellent opportunity for a dedicated professional to make a meaningful impact on our organization.

The estimated salary for this position is $60,000 per year, taking into account the average cost of living in Mexico City and the industry standards.

About the Role

This is a full-time position that requires a strong background in quality assurance, with a minimum of 1-year experience in public relations, public affairs, sales, marketing, or customer service. A high school diploma or equivalent is required, while an associate degree is preferred.

We are looking for a talented individual who can effectively promote teamwork, develop a program culture, and help implement processes that drive excellence. The ideal candidate will have exceptional communication skills, both written and oral, as well as problem-solving abilities.

In addition to a competitive salary, we offer a comprehensive benefits package that includes opportunities for professional development and growth within the company.

About Percepta International

Percepta International is a dynamic organization that values innovation and collaboration. We are committed to delivering exceptional customer experiences and strive to create a positive work environment that fosters team performance and supports our organizational culture.

Key Responsibilities
  • Promote teamwork and develop a program culture that prioritizes exceptional customer service
  • Implement processes that drive excellence and contribute to the achievement of QA Department goals
  • Participate in calibration sessions and meetings with Training and Operations teams
  • Prepare performance evaluations and provide feedback to Representatives to support their growth and development
  • Monitor interactions with customers to ensure adherence to client and Percepta standards
  • Conduct coaching sessions with Representatives to deliver feedback and suggestions for improvement
  • Complete special projects and developmental opportunities for assigned programs


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