Quality Assurance Specialist
hace 2 meses
At Percepta International, we are seeking a highly skilled Quality Assurance Specialist to join our team. This role is an excellent opportunity for a dedicated professional to make a meaningful impact on our organization.
The estimated salary for this position is $60,000 per year, taking into account the average cost of living in Mexico City and the industry standards.
About the RoleThis is a full-time position that requires a strong background in quality assurance, with a minimum of 1-year experience in public relations, public affairs, sales, marketing, or customer service. A high school diploma or equivalent is required, while an associate degree is preferred.
We are looking for a talented individual who can effectively promote teamwork, develop a program culture, and help implement processes that drive excellence. The ideal candidate will have exceptional communication skills, both written and oral, as well as problem-solving abilities.
In addition to a competitive salary, we offer a comprehensive benefits package that includes opportunities for professional development and growth within the company.
About Percepta InternationalPercepta International is a dynamic organization that values innovation and collaboration. We are committed to delivering exceptional customer experiences and strive to create a positive work environment that fosters team performance and supports our organizational culture.
Key Responsibilities- Promote teamwork and develop a program culture that prioritizes exceptional customer service
- Implement processes that drive excellence and contribute to the achievement of QA Department goals
- Participate in calibration sessions and meetings with Training and Operations teams
- Prepare performance evaluations and provide feedback to Representatives to support their growth and development
- Monitor interactions with customers to ensure adherence to client and Percepta standards
- Conduct coaching sessions with Representatives to deliver feedback and suggestions for improvement
- Complete special projects and developmental opportunities for assigned programs
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