Service Visibility and Automation Specialist

hace 6 días

San Pedro Garza García, Nuevo León, México CEMEX A tiempo completo
Job Overview

Cemex is seeking a highly skilled Service Visibility and Automation Specialist to join our team. As a key member of our organization, you will be responsible for driving service visibility and automation initiatives on a global scale.

Main Responsibilities
  • Optimize Customer Experience: Ensure that customer experience indicators are aligned with the company's goals and objectives.
  • Develop Smart Service Center Dashboards: Create and implement smart service center dashboards, service-related KPIs, and automation use cases to improve service visibility and efficiency.
  • Collaborate with Cross-Functional Teams: Work closely with product owners, IT, and customer experience teams to ensure that service visibility and automation initiatives are properly aligned with company strategy.
  • Identify Opportunities for Improvement: Analyze data to identify opportunities to improve customer service and experience through process improvements and technology enhancements.
  • Build Relationships with Stakeholders: Develop and maintain relationships with key stakeholders to ensure that service visibility and automation initiatives are properly prioritized and supported.
Position Challenges
  • Working with Multinational Teams: Collaborate with diverse stakeholders and teams across the globe.
  • Managing Multiple Responsibilities: Prioritize and manage multiple responsibilities and priorities.
  • Adapting to Emerging Challenges: Stay up-to-date with emerging technologies and industry trends to ensure that service visibility and automation initiatives are innovative and effective.
Qualifications
  • Bachelor's Degree in Engineering, Mathematics, or Comparable Field: Possess a degree in a relevant field.
  • Master's Degree in Data or Artificial Intelligence: Hold a master's degree in data or artificial intelligence.
  • At Least 5 Years of Work Experience: Have at least 5 years of work experience, with at least 3 years in customer service, commercial development, sales, or related fields.
  • Proficiency in English and Data Analysis: Possess proficiency in English and data analysis skills.
  • Preferred Skills in Spanish and Data Architecture: Have preferred skills in Spanish and data architecture.
Internal and External Relations
  • Global Commercial Development Teams: Collaborate with global commercial development teams.
  • P&IT Global and Regional Teams: Work with P&IT global and regional teams.
  • Regional Customer Experience and Data Teams: Collaborate with regional customer experience and data teams.
  • External Technology Vendors and Consultants: Engage with external technology vendors and consultants.
Cemex Diversity and Inclusion Statement

Cemex values diversity and promotes a culture of equity and inclusion. We recognize the importance of diversity in the workplace and strive to create an environment where all employees feel valued and respected.

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